Service Summary

If you have previously purchased an Adobe product through Mason and your Adobe product is reporting it is expired, submit a request to renew.

George Mason University is currently operating under an ETLA subscription agreement with Adobe. Enterprise subscriptions to Adobe Acrobat Pro DC or Creative Cloud are now available for eligible full-time faculty/staff members upon request. Adobe Acrobat Pro DC is a PDF converter while Creative Cloud is a subscription package including an assortment of apps and services provided by Adobe.

Adobe software in approved lab environments

  • Creative Cloud may be used in lab environments
  • Adobe Pro may not be used in lab environments
  • At the time of the request, please be able to provide the serial number of the machine if going on a Mac or computer hostname if going on a PC

Adobe Software for non-full-time faculty/staff members

  • Adobe VIP licenses for both Windows and Mac are available for institutional purchase for those ineligible to receive an Enterprise subscription
  • Departments interested in obtaining an Adobe license for purchase may contact Katherine Sirotin (ksirotin@gmu.edu) in Purchasing and Accounts Payable

Key Features

  • Access to the most up-to-date version of Adobe software in Creative Cloud
  • Some of the software available in Creative Cloud include:
    • Acrobat DC
    • Illustrator CC
    • InCopy CC
    • InDesign CC
    • Lightroom CC
    • Premiere Pro CC
    • Spark
  • More information about Creative Cloud, as well as Adobe getting started guides, user guides, tutorials, and support is available online
  • Manage your Adobe assets online
  • A list of the Creative Cloud Mobile Apps is available on the Adobe website

Getting This Service

You must request access to get Adobe software. Once ITS approves and processes your request, you will receive an email from Adobe with instructions on how to log in and set up your Adobe account. The email will look similar to this:

Adobe Account Set Up Email

You must complete the Adobe account set up in order to access Adobe software. Once you set up your account, you will receive an email from Adobe with the download link for your requested software. Use the link to download and install your requested software. After installation starts, it will ask what type of license you are installing. Select the subscription option

If you encounter any issues, it may be because you may not have administrator rights on your computer to do the install. Contact your departmental IT provider or the ITS Support Center to assist you with completing your download. Once the installation is complete, use your Enterprise account credentials to launch the Adobe software

If you believe you or the user you are requesting to receive Adobe software already has a subscription, the below link may be used to re-install the software. Users MUST already have and be signed into, an Enterprise ID account in order for either link to work

Adobe Acrobat installer
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html?t1

Adobe Creative Cloud installer
https://www.adobe.com/creativecloud/catalog/desktop.html

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.