If a user attempts to log into Zoom too many times, Zoom proactively locks their account to prevent abuse. These users will need to successfully authenticate at gmu.zoom.us with their NetID and Patriot Pass Password to unlock their account. They may also:

• Contact ITS via the Zoom Support button on the Zoom service page
• Contact the ITS Support Center
• Or wait 30 minutes

Users that are locked out usually attempt to log in via an incorrect method, or they are attempting to enter their Patriot Pass credentials at a Zoom branded login page. Instead, users should click the SSO button and type "gmu" to be redirected to a Mason authentication page or directly access the Zoom website from gmu.zoom.us. More details about logging in via the Zoom desktop application can be found here.