Service Summary | Key Features | Getting This Service | Availability | Training | Policy | Additional Information |

Service Summary

Zoom, available at gmu.zoom.us/signin, is a cloud-based web conferencing tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Zoom allows you to meet face-to-face using HD video conferencing; share your desktop, documents, or individual applications with everyone in the meeting. It provides collaboration with people within and outside Mason.

Zoom is available via web browser, desktop application, and mobile app. When accessing your Mason Zoom account you will need to sign in using SSO.

Training and support provided by ITS for Zoom are limited to account access questions. Additional training is provided via online tutorials and collaboration with other users.

Getting This Service

Eligibility

Active students, faculty, and staff are eligible for Zoom products. Zoom Meetings accounts are automatically established for each person on first log in at gmu.zoom.us . When employees and students are no longer active at George Mason University, they will no longer be able to access their Mason Zoom account.

Note: Retirees, Alumni, and Generic Accounts are not eligible for this service.

Getting Started

If you have used Zoom before:

Go to zoom.us/profile and log in. Select Sign Me Out From All Devices located at the bottom of your profile page. Log out of the web session. Then go to gmu.zoom.us/signin and log in using your NetID and Patriot Pass Password to join the Mason institutional license.

If you are new to Zoom:

Go to gmu.zoom.us/signin and log in using your NetID and Patriot Pass Password to join the Mason institutional license.

Employees

Employees are granted a Pro Zoom account. This allows hosting of up to 300 participants for a maximum of 24 hours per meeting. If your business needs require additional Zoom features, click the Zoom Support button to submit a request. Identify your need in the "Request Description" field of the form.

Students

Students are granted a Basic Zoom account. This allows hosting of up to 300 participants for a maximum of 40 minutes per meeting. If you require more than a Basic account, you may request an upgraded account. Click the Zoom Support button and identify your need in the "Request Description" field of the form.

Download the App

Install the Zoom App, available from Software Center (PC) or Self Service (Mac), for additional integration with Outlook to schedule meetings directly from the Outlook email client. You may also download software at https://zoom.us/download. Smartphone users may download Zoom from their app store.

Availability

Zoom status updates can be found on https://status.zoom.us/.

Training

Please visit Zoom’s Help Center for information, instructions, and to register for or review recordings of live training sessions. There is no charge for this service.

Visit LinkedIn Learning for Zoom online courses and training.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

Info for Linux and ChromeOS App Users

Linux Users

Linux can find detailed instructions for installing or updating Zoom on Linux.

ChromeOS App Users

ChromeOS users should use the Zoom progressive web application (PWA), which is available in the Google Play store, or by going to pwa.zoom.us/wc (click the install option in the Chrome address bar).

Join the Collaboration Collective

The Collaboration Collective is a team for Mason's collaboration technology users to communicate with their peers and discuss new features, best practices, and other topics of interest pertaining to the following ITS-supported collaboration tools: Microsoft Teams, Zoom, and Class Collaborate (formerly Blackboard Collaborate Ultra). This is not intended to replace submitting an issue via the ITS Support Center. The Collaboration Collective is moderated by members of the Mason community and members of ITS.

Submit an ITS support request if:

  • It is something that requires an urgent/timely ITS response
  • You are requesting information or troubleshooting assistance

Post in one of the channels if:

  • You would like to share a use case or feature you’ve found helpful
  • You would like to test out a new feature with your peers
  • You would like to know how your peers are using the tools

To become a member of the Collaboration Collective, log in to MS Teams, click Join or create a Team, and then search for Collaboration Collective or use Join a team with a code (code: pifyqb4).