Additional Information

For assistance with Kaltura, email courses@gmu.edu. If you cannot log into Blackboard Courses, contact ITS Support.

Kaltura Knowledge Center https://knowledge.kaltura.com/

Please note:

• Do not upload media with interactivity. Kaltura cannot accept packages of files (e.g., Camtasia, iSpring, Adobe Presenter) with interactive elements (e.g., menus, quizzes).
• Kaltura and Blackboard do not impose a limit on the upload size; however, the maximum file size that your browser will allow you to upload is 2 Gigabytes.

Join the Blackboard & Instructional Technologies Collective

The Blackboard & Instructional Technologies Collective is a team for Mason's faculty and staff instructional technology users to communicate with their peers and discuss new features, best practices, and other topics of interest pertaining to the following ITS-supported tools: Blackboard, Kaltura, Poll Everywhere. This is not intended to replace submitting an issue via ITS Support. The collective is moderated by members of the Mason community and ITS.

Submit an ITS support request if:

• It is something that requires an urgent/timely ITS response
• You are requesting information or troubleshooting assistance

Post in one of the channels if:

• You would like to share a use case or feature you’ve found helpful
• You would like to test out a new feature with your peers
• You would like to know how your peers are using the tools

To become a member of the Blackboard & Instructional Technologies Collective, go to https://go.gmu.edu/bbteams.