Service Summary

The ITS Support Center serves as the central point of contact for the university community for requesting IT support or information. Its mission is to provide professional and friendly service in support of excellence in teaching, learning, and research.

If an issue cannot be resolved within the ITS Support Center, it will be referred to the appropriate resource within Information Technology Services for resolution.

Getting This Service

ITS Support Center services are available to all George Mason University faculty, staff, and students.

Apogee is Mason's service provider for wired, Wi-Fi, and cable access in the Residence Halls. Please see for set-up information and to get support.


All actions taken by the ITS Support Center comply with university and state policies, as well as applicable laws and regulations, including University Policy Number 1301: Responsible Use of Computing.

Additional Information

The ITS Support Center posts ITS Alerts when there are unplanned outages impacting the university.