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Home > Help & Support > Knowledge Base > Network, Internet & Telephone > Telecommunications Administration > Voicemail Keypad Prompts

Voicemail Keypad Prompts

Voicemail Keypad Prompts for your Mason-owned phone set are listed below.

General Message CommandsAction
ReplyPress 7 then 1
Who/When Message SentPress 7 then 2
Forward MessagePress 7 then 3
Delete MessagePress 7 then 6
Send Composed MessagePress 7 then 9
Tag (1-urgent, 2-private)Press 7 then 0
Message HelpPress 7 then *

Commands When Playing MessagesAction
Rewind 5 SecondsPress 1
Play MessagePress 2
Fast Forward 5 SecondsPress 3
Go to Previous MessagePress 4
Go to Next MessagePress 6
Dial the Sender of the Current MessagePress 9
Dial a Campus Number & Exit PlaybackPress 0

Mailbox CommandsAction
Login to Another MailboxPress 8 then 1
Greeting ChangePress 8 then 2
Log OffPress 8 then 3
Password ChangePress 8 then 4
Distribution ListPress 8 then 5
Go to Specific MessagePress 8 then 6
Mailbox HelpPress 8 then *

Greeting CommandsAction
External GreetingPress 8 then 2 then 1
Internal GreetingPress 8 then 2 then 2
Temporary Greeting (Out of Office)Press 8 then 2 then 3

Help & General CommandsAction
Help for Sending/ReplyingPress 7 then *
Help for Greetings/PasswordsPress 8 then *
Cancel a Partly Entered CommandPress #
To Record a MessagePress 5
To Stop RecordingPress #
To Cancel a MailboxPress 0 then #

Last modified: April 8, 2021

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