Voicemail Keypad Prompts

New Telecommunications Vendor

Mason’s current telephone system is end-of-life, and with a workforce increasingly dispersed, a new solution is needed. Mason has selected a new telecommunications vendor, Vonage, Inc, which delivers advanced features (e.g., mobile applications, ring/accept calls on any device, presence awareness) and integrates into Mason’s tools (e.g., Office 365). For updates on this initiative and additional resources, see Telecom System Replacement Roadmap.

Voicemail Keypad Prompts for your Mason-owned phone set are listed below.

General Message CommandsAction
ReplyPress 7 then 1
Who/When Message SentPress 7 then 2
Forward MessagePress 7 then 3
Delete MessagePress 7 then 6
Send Composed MessagePress 7 then 9
Tag (1-urgent, 2-private)Press 7 then 0
Message HelpPress 7 then *

Commands When Playing MessagesAction
Rewind 5 SecondsPress 1
Play MessagePress 2
Fast Forward 5 SecondsPress 3
Go to Previous MessagePress 4
Go to Next MessagePress 6
Dial the Sender of the Current MessagePress 9
Dial a Campus Number & Exit PlaybackPress 0

Mailbox CommandsAction
Login to Another MailboxPress 8 then 1
Greeting ChangePress 8 then 2
Log OffPress 8 then 3
Password ChangePress 8 then 4
Distribution ListPress 8 then 5
Go to Specific MessagePress 8 then 6
Mailbox HelpPress 8 then *

Greeting CommandsAction
External GreetingPress 8 then 2 then 1
Internal GreetingPress 8 then 2 then 2
Temporary Greeting (Out of Office)Press 8 then 2 then 3

Help & General CommandsAction
Help for Sending/ReplyingPress 7 then *
Help for Greetings/PasswordsPress 8 then *
Cancel a Partly Entered CommandPress #
To Record a MessagePress 5
To Stop RecordingPress #
To Cancel a MailboxPress 0 then #

Last modified: April 24, 2023