New Telecommunications Vendor
Mason’s current telephone system is end-of-life, and with a workforce increasingly dispersed, a new solution is needed. Mason has selected a new telecommunications vendor, Vonage, Inc, which delivers advanced features (e.g., mobile applications, ring/accept calls on any device, presence awareness) and integrates into Mason’s tools (e.g., Office 365). For updates on this initiative and additional resources, see Telecom System Replacement Roadmap.
Access your voicemail for the first time:
Step 1
From on-campus: Dial 3–7900 (or press your essage key)
From off-campus: Dial 703-993–7900
You will hear, “CallPilot, mailbox”
Step 2
Enter your five (5) digit extension (3-xxxx).
Step 3
Press #
Step 4
Enter your temporary password (12 plus your 5-digit extension number).
Step 5
Press #
Change your personal options
To change your password:
Step 1
Press 8 for Mailbox Commands.
Step 2
Press 4 for Password Change.
To change or record your personal verification or name:
Step 1
Press 8 for Mailbox Commands.
Step 2
Press 2 for Greetings.
Step 3
Press 9 for Personal Verification (Record Name).
To change or record your standard (personal) greeting:
Step 1
Press 8 for Mailbox Commands.
Step 2
Press 2 for Greetings.
Step 3
Press 1 for External Greetings.