Step 1: Clear Cache and Cookies
The first place to start when experiencing an issue logging into Zoom is to clear the cache and cookies from your web browser. The following link provides instructions on clearing the cache from the most commonly used web browsers: https://kinsta.com/knowledgebase/how-to-clear-browser-cache/ After clearing the cache and cookies, log out of Zoom (either the web, the desktop client (app), or both). Once you have logged out, log back into your account and see if the issue has been corrected. If the issue persists, move forward to the next troubleshooting step.
Step 2: Uninstall Zoom from Your Computer
How you should approach Uninstalling and reinstalling the Zoom application from your computer will depend on the operating system being used. For Windows users: Click the Windows icon. Windows 10 users will find the icon in the bottom left corner. Windows 11 users will find the icon toward the middle of the screen in the taskbar.
PC
Windows 10: Has three methods to uninstall an application/program. The three methods are available in this Microsoft support article. Windows 11: Has three methods to uninstall an application/program. The three methods are available in this Microsoft support article. Once Zoom has been uninstalled, visit zoom.us/download. This will automatically determine the operating system your computer has installed and will download the correct version. Once the download has been completed, click it to begin the installation process. After the installation completes, open Zoom and log back into your account. If the issue persists, move to Step 3.
Mac
With the app open, click on zoom.us to the right of the apple icon in the upper left corner. A drop-down menu will open. Select Uninstall Zoom and confirm you would like to uninstall. Note: This is the way to correctly uninstall Zoom. You may also move the Zoom icon to the recycle bin (trash can) and Zoom will be removed. Visit zoom.us/download to reinstall Zoom. Note: that if you are running a Mac that has an Apple Silicon processor, the link will be under the download for the Intel version.
Step 3: Clean Zoom (Windows users ONLY)
If neither clearing the cache and cookies nor uninstalling and reinstalling Zoom on your Windows PC worked, there is one additional step that may be taken. See How do I Uninstall & Reinstall Zoom? for instructions.