All MyHub workspaces will be prompted for renewal to help manage and remove spaces that are no longer needed. The period for renewal depends on the type of space created, as described in MyHub Renewal Policies. During renewal, the contact(s) listed in MyHub may choose to archive an MS Teams space, and it will eventually be deleted. If no action is taken during renewal, the MS Teams will be archived and eventually deleted. If you find your MS Team or other MyHub-managed workspaces missing, the space may have been archived.
For more information about archiving, please see Archiving MyHub Workspaces.
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Restoring archived workspaces
Proper restoration of workspaces can be completed by the original contact if renewal was overdue, or in conjunction with a MyHub admin. Failure to complete all administrative actions below will result in the team not being fully reclaimed.
Step 1- Start the Renewal Process
Contacts for an archived MS Team with an overdue renewal may go to MyHub My Tasks and find the associated task as shown in the image below. Clicking the name of the space and completing the renewal process via MyHub will restore the workspace quickly. If started via My Tasks, you may proceed to Step 2 below without contacting ITS. Failure to complete all administrative actions in the steps below will result in the team not being fully reclaimed.
If you do not see the associated task or workspace in My Tasks, please request with the ITS Support Center to have an administrator assist you in getting your team restored. Include the full name of the team in the service request. To submit a ticket, visit https://its.gmu.edu/submit-a-ticket/.
If a new renewal is initiated by a MyHub admin, you will receive two similar emails from MyHub. Follow the “Complete your renewal here” link in either email. You will have 30 days to restore your space. If no further action is taken, the workspace will not be restored and eventually be deleted. Failure to complete all the administrative actions in the steps below will result in the team not being fully reclaimed.
Step 2
Important: You must ensure that you update BOTH Contacts and the Owners (Example shown in the two images below). Failure to update the contacts or to promote an owner will result in the team remaining unmanaged.
Note: During archiving of the workspace, members were removed from the team. Owners were demoted to members. MyHub Governance (an unmonitored service account) was made owner. If you would like a list of previous members of the group, you may request a list from ITS. A backup of the membership list is made monthly by ITS and may be outdated or missing recent changes/additions/deletions of users, but may assist with large teams with many members.
Ensure the correct contacts are listed for future MyHub renewals.
Promote two or more owners*
Remove “MyHub Governance” manually (the account was added in the archival process)
*Note: Failure to promote anyone to owner will result in the team being unmanaged. Users in the space will be unable to add new users or other owner-level functions. ITS suggests every team have two owners (minimum) to prevent loss of access or data. If this step is skipped, you may request a MyHub admin to restart renewal for your workspace, by submitting the request (See Step 1 above).
Step 3
You will be prompted for renewal again at the previously designated cadence described in MyHub Renewal Policies. (Renewal notices start one month before the anniversary date of your workspace.)
Accessing restored archived teams and channels
Restored teams can be found in the “Hidden Teams” section of the Teams tabs of the MS Teams application. You may need to scroll down to reach the “Hidden Teams” section. You may use the options to “Show” the team higher in the “Active teams” list.
