How to Install and Log Into the Vonage Desktop App (Softphone) on Mac

Step 1

Mason-manged systems: Open Mason Self-Service and log in with your Patriot Pass credentials.

Non-managed/personal systems: Visit the Vonage website to download. Skip to Step 4.

Step 2

Click Install under Vonage Business.

Note: A progress wheel will appear

Step 3

Open Vonage Business in the Applications folder.

Step 4

Click Sign In.

Step 5

Select Log in with Single Sign-On.

Step 6

Sign in with your full email address as the Username (NetID@gmu.edu) and your Patriot Pass password.

You will receive a Duo Push notification.

Note: Do not stay signed in on shared devices.

Step 7

Once logged on, select Allow and begin using the application.

Note: If “Cancel” is selected, the process must be restarted from the beginning.

See Vonage Desktop App (Softphone) Guide for details about using the application.

Last modified: August 3, 2023