How to Enroll in 2FA with a U.S. Phone Number (Landline, Office Phone, Mobile Phone)

NOTICE

Effective Tuesday, July 23, 2019, phone call and text message 2FA methods are no longer available to new 2FA users.  They will be removed for ALL existing users in November 2019.

 

Step 1

In a web browser, go to 2fa.gmu.edu. Click Enroll in 2FA in the top right.

Step 2

Log in with your Mason NetID and Patriot Pass Password.

Step 3

Begin the enrollment process by selecting the phone number of your device and click Next. You must be able to answer a call to complete enrollment.

Note: If your phone number is not listed, please complete and submit the Form to Update Your Phone Number for 2FA Enrollment located at hr.gmu.edu/forms. After this form has been processed (within one business day), please return to begin the 2FA sign up process again.

Step 4

Confirm the phone number you selected, click OK.

Duo 2FA Phone Information Screen

Step 5

Click the green Call Me button.

Step 6

The phone number you selected previously will ring.

Note: If you miss the call it will attempt to call you up to six times.

Step 7

When you answer the call, it will ask you to acknowledge the call. Press 1 when prompted.

Step 8

Select your phone type from the list (i.e., if you are enrolling a non-smartphone mobile phone select Mobile Phone and for an office phone select Other Phone). Then click Enroll Device.

Step 9

When prompted enter an alternate email address and click Save and Continue. The alternate email address cannot be your Mason email.

Note: This alternate email address is used if you need an Emergency Bypass Code, if you do not enter an alternate email address it will make the process harder to get back into 2FA.

Step 10

Your initial enrollment is complete. The Enrollment Confirmation page will open. To enroll additional devices or manage other account information click OK. For additional instructions see How to Enroll Additional 2FA Devices and the List of 2FA Authentication Options.

Step 11

Click Logout to exit the Account Management application.