This is a compiled list of frequently asked questions regarding the student email migration from MasonLive to Office 365 this summer. If you do not see your question and corresponding answer listed below, please see the form at the bottom of the page to submit additional questions.
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Will my email address stay the same?
Why is 2FA necessary?
Will my password stay the same?
Will there be any downtime where I can’t access email?
Does this mean I can use other Office 365 apps like Word, Excel, and Teams?
What’s a perk of this migration?
- Simplify service offerings at Mason
- Improve university-wide collaboration
- Deliver a consistent user experience across campus, and
- Eliminate extra password; use one password for all your Mason accounts
I'm an employee, but I am also a student. What happens to my email?
What happens is someone emails me at my MasonLive account after the migration?
What data will not be migrated?
- Deleted/Trash items
- Junk folder items
- Recoverable items
- SharePoint data: Files stored in SharePoint libraries or any other files associated with other Microsoft service applications including and not limited to Sway, Stream
- Email signature
- Any data stored locally on an individual users’ computer
How many devices may I download Microsoft 365 for desktop or mobile use?
How long will Masonlive emails be forwarded to gmu.edu mailboxes?
What happens to OneDrive shared data links?
Which email addresses should I use when sharing files with students?
Note: since email forwarding will be enabled on MasonLive mailboxes after the migration, students will receive links to shared files regardless of the email addresses used. In the event students can’t access the files, they should reach out to their professors.
Can I change my display name in the new office 365 environment?
Submit a Question
If your question is not listed above, use this form to submit additional inquiries. ITS will continue to expand the list of questions and provide answers as they are submitted. If you would like ITS to follow up with you directly, please provide your email address in question 3.
If you require technical support or have questions specific to your MasonLive/Office 365 account, please contact the ITS Support Center.