Service Summary

ITS now allows for pre-approval of faculty and staff to receive services. This will require approval from their Manager, Supervisor, or Dean prior to going into effect.

Getting This Service

ITS will update the employee record of the requested person to show that they are pre-approved for certain types of requests such as Desktop Support Services.

To remove a person from the pre-approved list, a second request must be entered requesting for removal from the pre-approved list.


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m. if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.


All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.