Add the tag Captions to your video in tag area of the video's metadata.
Contact the Assistive Technology Initiative (ATI) Office by completing a Request Services Form for closed captioning and audio description for your video.
For bulk requests (i.e., 2 or more videos) feel free to use the Accessible Media Bulk Request Form (Excel). Submit the Bulk Request Form to firstname.lastname@example.org at least 7 days prior to the date needed.
Information and forms are available on the ATI Request Services page.
For more information and additional troubleshooting tips visit the Kaltura Knowledge Center.