Jeff Kling, Masoud Karkehabadi, and Al Underwood

I want to express my gratitude for the teamwork of the regional CaLT classroom technicians. I reached out to Jeff in need of assistance with my inventory at the SciTech and Mason Square locations. There was no way I could get out to scan my equipment but fortunately, teamwork is always in play with CaLT. I had my equipment scanned within the hour I had sent over the paperwork. I appreciate the support as always from the team! Great job and Thanks!

–Cherie Galantis

Toni Mehrman

Toni is an angel! I appeared on the bad list for not having done my inventory. Toni offered and actually walked the entire Fairfax campus with me in order to get 'er done. She had the scanner, as I had never used it, and was extremely helpful. It would never have happened as quickly and efficiently as it did if it had not been for her assistance. Kudos to Toni!

–Cherie Galantis

Allen Santora

Allen, thank you so much for putting in your 2023 maintenance. It's incredibly helpful and appreciated! Thank you again for all you do!

–Christina Crockett

Stephen Tate

Vonage Call Center Set up
I just want you to know how incredibly helpful Stephen has been! We met last week to review our routing strategies, and he found a couple of errors in the system's programming. I'm so grateful for his help since the system is not user-friendly for newbies. He's working hard to make it so. Take care!

–Nina Koshi

Geneva Williams

Geneva very quickly facilitated a solution to an ongoing issue for our Graduate Office. Geneva's responses and follow-up were clear and prompt. We know how busy the week before break is and really appreciate that this issue is resolved beforehand.

–Kathleen Gelona

Emilio Goncalves

Emilio is a true team player. I have been down a person for over a year now and found out that my inventory is late. I knew that Emilio was working in the data center catching up on his inventory when I reached out asking if he was by chance doing all of ITS. At this time he asked where my equipment was located and did not hesitate to scan it. I am so grateful for his immediate response and "can do" attitude. I have always had this type of response from Emilio and consider him to be one of those co-workers that I can rely on for almost anything. Great job and THANKS A TON!!!!

–Cherie Galantis

Elizabeth Redwine

Elizabeth constantly goes above and beyond when assisting not only customers of the ITS Support Center but her teammates as well. She has a wealth of knowledge and is always willing to impart that knowledge to assist while never making the recipient of that wisdom feel uninformed. She is creative in her approach to problem-solving and provides clear, concise communication to both customers and co-workers. Elizabeth always tells both clients and colleagues alike she is happy to assist and truly means it. She always finds time to provide assistance in every way possible while balancing other projects and commitments with expertise. I believe Elizabeth is truly an asset to George Mason and is deserving of well-earned recognition.

–Michael Kramer

Carrie Stewart

This recognition is long overdue. Back in May when many of us were stressed out by the new telework policy and telework request submission to Richmond, I learned that Whitney and Carrie were critical contributors in helping us to make this process as smooth as possible. The exact words were “they have really led the effort in gathering the best available information from HR and making recommendations for ITS.” In the end, all our telework requests were approved. They often work behind the scenes but never brag about it. I would like to recognize them and brag for them right here! Thank you very much, Carrie!

–Yu (Yuko) Kuo

Whitney Sublett

This recognition is long overdue. Back in May when many of us were stressed out by the new telework policy and telework request submission to Richmond, I learned that Whitney and Carrie were critical contributors in helping us to make this process as smooth as possible. The exact words were “they have really led the effort in gathering the best available information from HR and making recommendations for ITS.” In the end, all our telework requests were approved. They often work behind the scenes but never brag about it. I would like to recognize them and brag for them right here! Thank you very much, Whitney!

–Yu (Yuko) Kuo

John (Michael) Kramer

Communication, Integrity, Innovation, Respect and Teamwork! Michael is the BEST! He is thoughtful, kind, and attentive. He has been so helpful for each of my IT issues. Communication - he listens to my issues and gives clear feedback. Integrity - the first time he helped me he saw there was a mistake on the behalf of ITS and apologized and immediately helped. Innovation - with my newest IT issue, he had creative solutions. Respect - he is the most respectful! He remembered me and has a great rapport! Teamwork - I don't know this personally because I am not on his team, but as a fellow Mason employee I can tell he has a great teamwork ethic!

–Corinne Jovel

Christina Frasson

Christina was confronted by an angry professor as she had to delete his series of Zoom meetings due to a security breach. Unfortunately, the initial explanation did not reach the professor as he was not listed as the one being sent the notice. Christina was extremely professional, concise, and stuck to the facts as laid out in her correspondence and de-escalated an irate professor into one that wanted more information on how to proceed. Excellent work Christina, for always taking the high road!

–Cherie Galantis

Angela Suwaneh

I want to take a moment to share my positive experience with one of your employees today.  Angela Suwaneh helped me resolve a sign-in issue that three technicians before her could not do.  She listened with patience and clearly walked me through a process that none of the others thought to try.  One previous technician asked me to reset my password which was not necessary at all.  Again, Ms. Suwaneh is to be congratulated and held up as an example for providing excellent customer service.

–Faye Majette

Toni Mehrman

Toni is the epitome of the words customer service. She is always willing to help, always available for a question, and always manages to find the answer when it seems the answer is not there. She has helped ITS too many times to mention them all, but a sample is her ability to stay on top of multiple orders for computers, monitors, keyboards, batteries, cables, or anything ITS-related. She is on top of them all! Additionally, if you need information on past orders or invoices, Toni is the person to call. She really embodies the best ITS has to offer, and thank you is just not a strong enough way to say it. She really is "Valued to the Core"!

–Lee Faber

"Lee" (Shi Lee), Masoud Karkehabadi, Raymund Cabahug, Chris Galvan, David Rajaobelina, Saied Miremadi

In recent RMA work on the regional campuses, Enterprise Collaboration required hands-on assistance with screen replacement on multiple devices. This assistance included the receiving and return shipment of large freight, hauling to and from rooms on campus, and lifting devices into place, etc. I could not have done this work alone, and I really appreciate everyone assisting.

–Matthew Berlejung

Rob Solander

I'm an adjunct faculty member at George Mason. On Monday, I requested ITS assistance to upload my HAP 442 midterm exam to Blackboard, using the Respondus LockDown Browser. Your staff member, Rob Solander, helped me complete that task. I appreciate Rob's patient, capable approach to working with me. Please recognize him for his great work.

–Thomas Hoffman

Richard Jackson

We recently investigated an issue causing a poor user experience on certain wifi networks. After opening a case with our wifi vendor and reviewing debug logs captured during troubleshooting, they believed that DHCP was causing part of the issue. Even though troubleshooting DHCP operation is primarily a function of the network team, Richard offered his help and found a section of the original IETF RFC for DHCP that showed the behavior that was believed to be causing the issue was, in fact, normal. This was immensely helpful to show the TAC engineers we were working with that DHCP was not the cause of the issue. Richard approaches every issue with a calm but confident demeanor and always goes above and beyond. His value and impact on George Mason University as a whole cannot be overstated. Richard is a real GMU superhero!

–Devin Bist

Lisa Carr

We had an issue with our ticketing system that brought our work to a halt for two hours. Although it was ultimately connected to our vendor, we consulted with Lisa on a related matter, and as always, she was helpful and efficient and helped us get up and running again. We appreciate Lisa for all the incredible work she does!

–Kathi Gelona

Christina Crockett

Christina was able to mock up a knowledge article immediately for a quick demonstration to MyHub stakeholders. Her timely work was integral to giving the team a full representation of what was expected from the tool and corresponding ITS knowledge articles. (I thought we were going to put the page into production, but the team decided otherwise! Having it mocked up put our best foot forward.) Thanks, Christina for your fast and thorough work!

–Matthew Berlejung

Matthew Berlejung

The MyHub Project Team suggested a redesign of the application front page based on customer feedback from previous pilots. In the past, the Project Team has come up with the design and the vendor has implemented our changes. With the most recent changes, Matthew spent an entire day working with the software and learning how to make the changes himself saving the team valuable time in working through the new design. Matthew also engaged other team members for input and had 2 sample designs ready for the larger team to view the next day. Having the new designs fully functional within the application allowed us to see how our customers would see the prompts and to work through suggested changes in real-time. On behalf of the team, Thank You to Matthew for taking this initiative and providing a real solution so quickly.

–Tracy Holt

Tamika Wilks

Tamika has spent the past several months working with vendor architects to transition our telecom expense management database to work with the new Chart of Accounts. The work was long and it required both an update of all department account numbers to new account numbers as well as an update to all GMU department org/fund numbers for over 7,000 monthly recurring charges. Tamika worked long hours and managed the project professionally.

–Brian Gantt

Michael Kramer

Once again I would like to commend the unbelievable service I received from Michael Kramer of your staff. I had a major “Duo 2 Factor Authentication” issue yesterday afternoon, and he spent a very long time working with me to resolve the issue. He was professional, friendly, and most of all, extremely familiar with the issue.

It is really a pleasure to be accommodated so professionally and accurately when issues occur.

–Renee

Debbie Penny

I'm a contractor (instructor)and I just wanted to take a moment to compliment Debbie Penny from your team. I called the Help Desk yesterday and Debbie was very helpful and professional. She was competent and patient. She guided me through the process of successfully signing into the GMU website. She made it easy!

Thank you, Debbie!

I thought you would want to know.

–Aloha, Kimo

Lauren Hutt

Lauren has joined our project teams and has been a breath of fresh air! She is positive, patient, thorough, and well-organized. She embodies so many attributes of a great PM. She is doing wonderful at managing the team and helping move the projects forward, while at the same time letting the project team do their work and make the decisions. Her impact has shifted the mood of the team. I'm excited to continue to work with Lauren!

–Christina Frasson

Sid Yi

It is always refreshing to work with Sid. She's always positive, optimistic, creative, and happy to help. I reached out recently to ask for her help designing the 2022 ITS Customer Service Week logo. After a few, of what I felt might be unintelligible thoughts, she came back with her usual magic. Thanks, Sid, for truly getting the meaning of One ITS, by simply being yourself and doing great things for ITS and Mason. You embody all of the ITS values and I look forward to collaborating with you again in the future!

–Whitney Sublett

Nico Clemente

I had a question about a maintenance Nico was doing and asked for clarification. Not only did he provide clarification almost right away, he updated the service names so it'd be clear in the future. I appreciate Nico went above and beyond. He is super awesome!

–Christina Crockett

Chad Britt

Chad is awesome! We got a call from Mason PD that needed access to one of their servers for vendor work and had very short notice. My office was scattered on who to contact and had very little information. I contacted Chad just looking for information and not only did he have a suggestion but he also took ownership and reached out to that person. I sincerely appreciate his willingness to help and I'm sure the customer was also happy with the quick response.

–ITS Support Center

Geneva Williams

I am replying just to say thank you very much for the splendid support I received from the VERY patient lady who helped me get back onto my Email.

–Jeremy Allnutt

Toni Mehrman

Reconciliations are no fun especially with the new ORG codes BUT Toni makes it easy whenever I have questions or concerns on what I see in my areas. I know that she will dig deep into any question and continue to dig when I still am uncertain of what she has found. I appreciate her professionalism and willingness to always go that extra mile when the answer is clear to her but not to me. Respect and teamwork are her bailiwick! KUDOS!!!

–Cherie Galantis

Lisa Carr, William (Brad) Sullivan, Marcus Wilson

This team is full of solutions! Thanks for always being available, pretty sure there isn't a single day when we don't hit you up for something.

Adding the Adobe License to the NetID Change process might seem like a small improvement but the customer will directly feel the results!

#TeamAwesome
–Stephanie Klare

Abdur Razzak

Admissions use many tables for the Targetx integration. During a recent migration, the name of the table in a script did not match the table name in the script. Abdur took the initiative to investigate, diagnose, and correct the error. I am grateful for his helpful problem-solving skills and ongoing commitment to excellence.

–Liz Boyen

Lee Faber

Lee was doing a survey of the computers in my area to see how many would need to be replaced to work with Windows 11. As we chatted, I mentioned that I have two computers (a desktop and a laptop) because my desktop does not have a microphone to use for online meetings. Lee took it upon herself to find me another monitor with a built-in microphone (and camera)! She definitely demonstrated respect and teamwork by filling a need to make my job easier!

–Lori Polnow

Natasha Virgichalia, Elizabeth Redwine, Michael Kramer, Steven Story

I have not, at least as yet, received a survey request on my experience with your support services.  Whether I receive one or not, I want to sincerely thank the staff for the kind and helpful assistance they rendered to me these past few days.  A special shout-out to Natasha, Elizabeth, Michael, and Steve for getting my new laptop running.  (I was the person with the problem of getting the Mason-licensed Microsoft 365 to run when I already had a free trial version that came along with the laptop.)  I am pleased to report all seems well so far.  Five stars to all!

–Maurice Birch

Debbie Penny

Good Morning Teresa,

I’d like to commend the efficient, professional service I received from Debbie Penny. I had some major computer issues yesterday morning, and she took GREAT care of me!

I interacted with Debbie when I was in Manassas, several years ago, and it was great to know she is still on staff, etc.

–Renee

Mansur Paracha, Jeremy Allen & Natasya Virgichalia

Dear Tech Support Folks,

Thank you so much for your patience in helping me reset an expired password this afternoon. I finally was able to reset my password, using 2FA through a Duo passcode rather than the "call me" option.

No question, GMU has the nicest and most helpful tech support people! Now I look forward to registering as an auditing senior citizen again.

–Jane Limprecht

David Namiotka

David has played an important role in the transition of the FAST team over to ITS. He has been clear and professional in bringing me up to speed on all things FAST. He continually makes sure that we are doing what is right for his team in this transition while being open to this change and leading with integrity. I've asked him to take on more responsibilities during this change which he accepted and has risen to that challenge. I look forward to seeing the great things he does for Mason and ITS in the future.

–Erica McQuiston

Chad Britt & Larry Song

I wanted to thank both Chad and Larry for all their help getting the new BeyondTrust virtual appliance up and running.
They were helping long before the project was officially approved and there were some unnecessary tasks that slowed us down, which I felt bad that we had to put in all that effort just to prove that it wouldn’t work.

We finally got the new help.gmu.edu up and running and switched over without any issues and I can’t thank them enough for all their time and assistance.

–Jed Frye

Sarah Hamilton

Obviously can't say enough good things about Sarah, I've worked with her since I was a student wage and she's always been amazing.

The most recent example is something small, but still notable. An SPSS ticket came in for approval not only did she approve it she also went ahead and made it available to the customer for a super quick turnaround.
Thank you, Sarah, as always you're amazing.

–Jed Frye

Joy Taylor

Joy had stopped by our table at this morning's Green & Gold (orientation) session to give us some more LinkedIn Learning bookmarks, when we got swarmed by parents and students. She quickly switched gears and helped out. Brendan Nary and I appreciate the help and the positive energy! Thank you again!

–Christina Crockett

Nikolai Majorin

I just wanted to take a moment to thank Nikolai for helping with a high-priority issue for the new Ombudsperson. Their office had some furniture and equipment moved, and after that work was completed the office manager's desk phone and computer were not able to be connected to the proper ethernet jacks. They also had some other questions which Nikolai assisted with last minute. They had scheduled the work with others and had expected the equipment would be reconnected after the rearrangement of the equipment but that didn't get done the previous evening. When they came in the next morning they put in an emergency request for the computer and phone to be reconnected. Desktop support didn't have any ethernet cables long enough in stock at the time so I reached out to ITS Tom and the telephone techs to see if they had any 25' Cat 5e cables and Nikolai replied promptly, professionally, and offered to meet me at the Ombuds office to assist. I really appreciate his responsiveness and polite demeanor. He stayed calm and provided prompt and professional help to a key new office on campus. His work also allowed me to follow up with their suite to re-enable the canon copier, and ensure that their office staff's computer could now access the internet daisy-chained from the newly installed phone connection.

He and the other telephone technicians are a pleasure to work with and consistently provide excellent service while demonstrating excellent teamwork both on-site and in written and verbal communication. I just wanted them to know it doesn't go unnoticed.

–Paul Damasco

Cheng Cheu, Teresa Gibbons, Stephanie Klare, Zane Phipps, Mukarram Shahzad, Sid Yi, CaLT Staff, CLUB Staff & ITS Support Center Staff

A huge shout out to Cheng, Mukarram, Sid, Stephanie, Teresa,  Zane, the CaLT staff, the CLUB staff, and the Support Center staff for finding innovative ways to meet the often last-minute needs of the New Student and Family Programs for Freshmen orientation sessions. Although short-staffing has been an issue for several teams and departments across Mason, they have worked together seamlessly to overcome the challenges to provide the new students with a great experience! They are truly OneITS! You are awesome and amazing! Thank you for all you do!

–Christina Crockett

Matt Berlejung

Matt is always a huge resource when I have questions ranging from communications (Webex when it was a thing, Zoom, MS Teams) to Innovation Hall room unlocks. His positive can-do attitude energizes others. Thank you Matt for being so helpful, no matter what!

–Christina Crockett

William "Brad" Sullivan

Brad helped me work through the "MS Teams" phone issues and also helped me with an audio issue on Zoom and filled me in on some other important tips on how MS Teams works with Outlook. He spent a LOT of time with me troubleshooting and doing trial calls to figure out how to get our office line set up the way we needed it to be. He was an enormous help!

Brad, just wanted to say thank you so much again, and also I apologize if I was calling you William yesterday the whole time because I just this morning realized you must have been the ‘Brad’ that Cherie mentioned in her email!

–Kelly Madden

Kate Orf

On Tuesday the Mac enrollment redirect (mac.gmu.edu) stopped working. We've had the redirect since we migrated to the cloud in 2016 so I was unsure where it was or how it was set up. I messaged Kate and she was great, she took ownership of it right away coordinated with network (apparently it was "a tricky one"), and gave me a possible solution. In no time at all she got the two records pointed to the new WordPress site (its.gmu.edu). The redirect is key to making user-initiated enrollment as simple as possible. Thank you again Kate for the quick response!

–Jed Frye

Mike Benedict

On Tuesday Mike let me know that the Mac enrollment redirect (mac.gmu.edu) was no longer working, which is critical for user-initiated enrollment to be easy. Luckily we had a workaround and were able to use the actual enrollment link (not as easy to remember). When I gave Mike the workaround he emailed the tech ListServ so that they would be aware as well.
I very much appreciated he reported it to me and even helped me with communicating it. Thank you, Mike!

–Jed Frye

Carolyn Combs

Carolyn was super helpful in answering my many telecom and Teams questions. She helped me set up two softphone numbers for student workers and three university numbers for new employees as our office currently does not have a telecom administrator. She connected me with others in her office who helped me set up call forwarding and delegate assignments in teams. It is so nice to work with someone who returns calls and emails promptly and goes the extra mile with customer service.

–Heather Madnick

John Clark

Please allow me to express my appreciation for the outstanding support provided by John (a member of your staff) in assisting me to resurrect my GMU email, after my neglect during the turmoil of the Covid crisis. I don’t have his last name, but I’m sure the attached report of the subject assistance should be sufficient to identify him.

My reason for contacting you goes beyond the simple expression of my appreciation for the support John gave me yesterday. First, please let me introduce myself. I’m a member of the Osher Lifelong Learning Institute (OLLI) at GMU. I’ve been a member of OLLI for more than 10 years since I retired after more than 4 decades (20 years in the Air Force and then 24 years as a defense contractor). During that career, I learned an important lesson. All too often, the only time people get feedback is when they screw up. So, I have made it a personal mission to ensure that people get positive feedback from me, when it is warranted.

So here’s my reason for my reaching out to you. John’s support to me yesterday is just the most recent case of the outstanding support that I have received from the GMU Information Technology Services group during the last decade. Every time I have contacted your organization, I have been most fortunate to work with some of the most capable and pleasant individuals. This is all the more significant since I suspect that many of your people are student volunteers.

Whether or not that is the case, I want to pass on my appreciation to you and your entire organization for the support I, and I’m sure my fellow OLLI members, have received from your organization.

–John E. Acton, Lt. Col. USAF, retired

Eric Potter & Justin Powers

After a videoconference classroom went offline, Eric sought answers and troubleshot the room in my absence. After Networking fixed the issue (at 4:55 p.m. on a Friday) Justin went to the room again Friday evening, completed more troubleshooting, and tested the solution. Everything is working now thanks to the teamwork from Eric and Justin. I appreciate you all saving me a trip onto campus on a Saturday afternoon!

–Matthew Berlejung

Tracy Holt

Tracy presented to the SALT team a very impressive stack of slides on the AvePoint Governance Policy and where the team is in the process of setting up this project. He had a pre-preso test with the team making sure the content was useful and beneficial. Tracy's attention to detail and his explanation were very impressive and got the results we were looking to achieve—partial acceptance and understanding.

Great Job!

–Cherie Galantis

Matthew Berlejung

Matthew goes above and beyond working with Research Hall 163 in troubleshooting the in-room technology. EC continues to work with the Events team to make sure that this is a seamless room for any and all web conferencing meetings. It doesn't' always happen as there are many components in the room that can and do cause issues. BUT Matt is always available to not only troubleshoot our legacy equipment but those that tie into it and come up with solutions to save the meetings. He also gives Event Services a heads up on what needs to be worked on so that non-webconferencing meetings will go smoothly. Hats off to Matthew!

–Cherie Galantis

Michael Kramer

I had to let you know about a Support Center employee who went above and beyond his job duties to help me resolve a problem with my GMU email on my Android phone.
Last Friday (April 15th) I updated my email password, but then could not get it updated on my Android phone. When I called the Support Center at about 4:30 p.m. that day I reached Michael who very patiently listened to my problem and then set about walking me through a resolution. It took a generous amount of time as I had to uninstall and reinstall the app. Michael stayed on the line with me well after your 5 p.m. closing time on a Friday afternoon! We got the issue resolved around 5:30 p.m. and I can’t emphasize enough how much I appreciated his patient and organized approach to solving this issue for me. Even though I am a retired staff member, I still use this email address. The fact that he stayed after closing and never tried to rush was admirable and very much appreciated. His professionalism, patience, and knowledge of Android phones made it easy for me to understand his directions and I am very grateful that I just happened to get Michael when I called. Please thank him again for me!

–Becky Nemeth

Matthew Berlejung

I just wanted to let you know the high-quality, professional service Matthew provided as he solved my Zoom problem.

I am a very experienced user; this was no routine problem. I was having trouble signing into a zoom link provided by one of my professors. The class is entirely online and "suddenly", when I switched computers, Zoom would not let me into class. Matthew offered a number of helpful suggestions which I tried. When I failed to get them to work, he offered to work with me by phone. I sent a suggested time; Matthew, called me exactly at that time and after asking permission, assumed control of my computer.

In a matter of moments, after trying a couple of options, he understood the problem. Uninstalled and cleaned zoom and did some other tricks. Finally, he send me a test link which worked perfectly. The problem was solved.

The entire experience was terrific. Matthew was skilled, knowledgeable, and fast. While being 100% professional, Matthew had a friendly, helpful demeanor which only added to the feeling my computer was in the hands of a skilled professional.

Thanks again to Matthew for reconnecting me to GMU and my classes.

–Joseph Conaty

Matthew Berlejung

Matt assisted us in troubleshooting hardware issues in Research 163. His actions and follow-up were a classic example of going the extra mile. This is always our experience with Matt, and we greatly appreciate the service.

–Kathi Gelona

Toni Mehrman

Toni has made herself available and been so helpful with a variety of purchasing questions I had recently. She's a fountain of information and always SO WILLING to help and be flexible. It's always such a pleasure to work with her. Thanks, Toni, for all your help!!

–Lauren Reese

Joshua Grant

Josh has been working with a client to test a new text application requiring analog lines. The customer changed his requests several times and Josh was there to accommodate him. Even when the client scheduled meetings (and didn't show up for) Josh promptly arrived, waited, and came back and worked relentlessly on testing. This is something the client should have done with the texting vendor. The client failed to lead his own project, so Josh stepped up and did it for him. This is totally out of the scope of Josh's duties and he should be rewarded for going WAY above and beyond!

–Carolyn Combs

Joshua Grant

Josh was asked to assist a group with their telephony needs by testing 6 phone lines in a telephone closet. He actually did not need to do this as the customer was supposed to be taking the lead on getting the lines outfitted with a text messaging service purchased through the foundation. Josh not only showed up once but made the trip 4 times to accommodate the vendor's needs. He went above and beyond his official duties by honoring the commitment he made to the client.

GREAT JOB!!!

–Cherie Galantis

Julia Tungli

As a former executive in large commercial and government enterprises, I understand the value of people who enable the mission with support services. Your IT support services have tremendously helped me snap into Mason's IT systems, especially BB, and deliver my course. You provided expert advice; you made it easy to reach you, and you were always pleasant.

–Frank Strickland

Matthew Berlejung

During the Staff Senate meeting, questions were being asked about support and training around MS Teams. Matthew spoke up and very clearly explained what resources were available and also mentioned key processes in ITS that could help individuals. He listened to the customers and empathized with their troubles. He spoke as a great ITS representative.

–Debra Isaacs-Kazemi

Gregory Goodman

Greg did a fantastic job helping with an internal website. Not only was his work exactly what we asked for, but he turned it around very quickly. We appreciate Greg's help with this important job.

–Kathleen Gelona

Debbie Penny

I had a problem with my Exchange account and nothing seemed to work. I called and got one of your employees, Debbie, who took the time to explain the Microsoft configuration. She was extremely kind and helpful, just wanted to let you know. I still haven’t fixed Exchange yet; as I understand it, I need to download a copy of Outlook onto my Mac. I’m not sure I really need it so for the time being I’ll just leave it alone.

Just wanted to say thanks to Debbie. Her professionalism was a pleasure.

–Dr. Larry Creech

Stephanie Klare

I was in a pinch when my iPhone went kaput and frantically reached out to Stephanie for her help with getting Duo set up on a different phone to get me back up and running. There are so many ITS webpages to keep up with, but Stephanie knew exactly where to send me and I was reconnected/authenticated in no time. I know that Stephanie and the Support Center are also owed my gratitude for regularly reviewing and providing initial input into the language that we include on the ITS website, which ensures customers can easily understand it and even successfully practice self-service to resolve an issue/answer a question. I genuinely appreciated Stephanie's attention and follow-up; she is the best!

–Whitney Sublett