Service Summary

Salesforce is a customer relationship management (CRM) platform that Mason uses and plans to expand its utilization to provide a full network of services to meet the needs and improve the experience of students.

In partnership with the functional units, EASD team supports Mason’s Student Experience Redesign initiatives by assisting units with their Salesforce operations, administration/governance, configurations, integration, and providing technical support for developing integrated interfaces as needed. The Washington Scholars Program application and the new Admissions Deposit Payment system are examples of the work EASD team has completed in partnership with the functional stakeholders.

Key Features

The EASD team provides the following Salesforce administration and governance functions:

  • Release management
  • SDLC support and guidance
  • Governance framework development

The EASD team provides technical support and development for the following Lifecycle CRM applications:

  • Mason Student Services Center
  • Washington Scholar’s Program
  • Admissions Deposit Payment Site

Future Initiatives:

  • Mason Care Network

Getting This Service

To get this service select the Request Salesforce Support button.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.