Service Summary

Salesforce is one of Mason’s customer relationship management (CRM) platforms that is used to manage the student experience at both the undergraduate and graduate levels.

In partnership with the functional units, the Enterprise Application Support & Development (EASD) team supports Mason’s Student Experience Redesign initiatives by assisting units with their Salesforce operations, administration, governance, configurations, and integration, as well as by providing technical support for developing integrated interfaces as needed.

Mason plans to continue to expand the use of Salesforce across the student lifecycle to provide a fuller suite of services to meet the needs and improve the experience of prospective and current students.

Salesforce resources across campus, in collaboration with the EASD team, provide the following Salesforce administrative, operational, and governance functions:

• Release management
• SDLC support and guidance
• Governance framework development
• Unit Specific Projects and Initiatives
  • Undergraduate and Graduate Admissions Functionality
    • Admissions Deposit Payment Site
    • Admissions Application Review Tool
  • Mason Student Services Center
  • Washington Scholar’s Program

Getting This Service

To request this service select the Request Salesforce Support button and complete the form. Access to Salesforce is managed by the Salesforce Evaluation and Planning Committee. Submission of this form does not guarantee Salesforce access.