Brief Campuswide Network Outages

From October 02, 2021 5:00 a.m. to October 02, 2021 8:00 a.m.

EXTENDED MAINTENANCE

Impact of the change on users:

All Mason Wi-Fi and wired networks, Mason online services, applications, and websites, will be intermittently unavailable during the maintenance period. Network outages are expected to last less than 5 minutes each; however, some services may take longer to come back online.

IMPORTANT:

Ongoing sessions of Mason services, applications, and websites will drop as a result of network outages.

Impact on Residence Hall students:

Users on ResNet, Mason’s residence hall network, may be unable to reach Mason services, applications, and websites, including the services listed below; however, ResNet will not be impacted by this maintenance.

  • eduroam  (the preferred network for academic and administrative use)
  • Collab, which is used to stream video or music or pictures via wireless from student laptops to the Solstice Pod
  • Door locks will work, but account updates will not be available until after the maintenance period

ITS staff will restore service as quickly as possible and appreciate your patience.

If you have any questions or experience issues connecting to the Wi-Fi or wired network after this maintenance, please contact the ITS Support Center at support@gmu.edu or 703-993-8870.

Reason for the change:

ITS and the vendor are replacing firewalls. (ID # 219843)