Information Technology Services

Telecommunications Administration

Articles

  • How to Use Pinnacle: Guide to Billing
    New Telecommunications Vendor Mason’s current telephone system is end-of-life, and with a workforce increasingly dispersed, a new solution is needed. Mason has selected a new […]
  • Vonage Departmental Account Guide
    A departmental account uses a username and password to sign in, which differs from a standard user account with single sign-on. Departmental accounts are assigned […]
  • Telecom Coordinator FAQs
    Billing Q: How do I access the monthly telecom bills?​ A: Only authorized users, such as Telecom Coordinators and budget personnel, can access the online […]
  • Telecom Coordinator Role and Responsibilities
    Each department has an assigned Telecom Coordinator (TC) who handles the administration and requesting of telecom services for all members of their department. A TC […]
  • Telecom Coordinators
    Below is the complete list of Telecom Coordinators at Mason. If you are affiliated with one of the departments listed, please contact your coordinator to […]
  • Phone Service FAQs
    Service Q: Why am I receiving this message in the Vonage application: “Vonage – Vonage Single Sign-On Integration. Sorry, but we’re having trouble signing you […]