Setting Your Vonage Out of Office Greeting
The out of office voicemail greeting process with Vonage is different from the Avaya system. For information on how to set your voicemail, see Configuring Vonage Application Settings.
An electronic request in Pinnacle is the method used by a Telecom Coordinator to enter a work order or trouble ticket into the database used by the Telecom Admin department to process, track, and record the billing (if any) associated with that specific request.
Login to Pinnacle.
List of Electronic Requests (alphabetically):
| Type of Request | Web Request Choice |
|---|---|
| Assessments | Change service |
| Calling capability | Change service |
| Cellular, modify service (name, plan, or org change) | Change service |
| Cellular, new service | Add subscriber and service |
| Conference bridge | Change (voice) service |
| Dial tone, problems | Report incident |
| Disconnect | Disconnect service |
| Display name | Change service |
| Downgrade | Change service |
| Enhanced voice mail | Change service (Please provide customer's email address) |
| Fax, new service | Add subscriber and service |
| Feature change | Change service |
| Group pickup | Change service |
| Intercom | Change service |
| International calling | Change service |
| Local calling | Change service |
| Location, make corrections | Move service (to updated programming and billing database) |
| Location, add if no details exist | Add location to service |
| Long distance | Change service |
| Modem, new service | Add subscriber and service |
| Move | Move service |
| Name display | Change service |
| New phone line | Add subscriber and service |
| Org/fund change | Change service |
| Pickup group | Change service |
| Upgrade | Change service |
| Voice mail | Change service |
Last modified: August 28, 2024