New Telecommunications Vendor
Mason’s current telephone system is end-of-life, and with a workforce increasingly dispersed, a new solution is needed. Mason has selected a new telecommunications vendor, Vonage, Inc, which delivers advanced features (e.g., mobile applications, ring/accept calls on any device, presence awareness) and integrates into Mason’s tools (e.g., Office 365). For updates on this initiative and additional resources, see Telecom System Replacement Roadmap.
An electronic request in Pinnacle is the method used by a Telecom Coordinator to enter a work order or trouble ticket into the database used by the Telecom Admin department to process, track, and record the billing (if any) associated with that specific request.
Login to Pinnacle.
List of Electronic Requests (alphabetically):
Type of Request | Web Request Choice |
---|---|
Assessments | Change service |
Calling capability | Change service |
Cellular, modify service (name, plan, or org change) | Change service |
Cellular, new service | Add subscriber and service |
Conference bridge | Change (voice) service |
Dial tone, problems | Report incident |
Disconnect | Disconnect service |
Display name | Change service |
Downgrade | Change service |
Enhanced voice mail | Change service (Please provide customer's email address) |
Fax, new service | Add subscriber and service |
Feature change | Change service |
Group pickup | Change service |
Intercom | Change service |
International calling | Change service |
Local calling | Change service |
Location, make corrections | Move service (to updated programming and billing database) |
Location, add if no details exist | Add location to service |
Long distance | Change service |
Modem, new service | Add subscriber and service |
Move | Move service |
Name display | Change service |
New phone line | Add subscriber and service |
Org/fund change | Change service |
Pickup group | Change service |
Upgrade | Change service |
Voice mail | Change service |