Pinnacle Electronic Request Guide

An electronic request in Pinnacle is the method used by a Telecom Coordinator to enter a work order or trouble ticket into the database used by the Telecom Admin department to process, track, and record the billing (if any) associated with that specific request.

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List of Electronic Requests (alphabetically):

Type of RequestWeb Request Choice
AssessmentsChange service
Calling capabilityChange service
Cellular, modify service (name, plan, or org change)Change service
Cellular, new serviceAdd subscriber and service
Conference bridgeChange (voice) service
Dial tone, problemsReport incident
Disconnect Disconnect service
Display nameChange service
DowngradeChange service
Enhanced voice mailChange service (Please provide customer's email address)
Fax, new serviceAdd subscriber and service
Feature changeChange service
Group pickup
Change service
IntercomChange service
International callingChange service
Local callingChange service
Location, make correctionsMove service (to updated programming and billing database)
Location, add if no details existAdd location to service
Long distanceChange service
Modem, new serviceAdd subscriber and service
MoveMove service
Name displayChange service
New phone lineAdd subscriber and service
Org/fund changeChange service
Pickup groupChange service
UpgradeChange service
Voice mailChange service