Network Outage – Taylor Hall (Third Floor)
March 28, 2022 9:42 a.m.Outage category:
Wired Network, Wireless Network
Location:
Taylor Hall (Third Floor) - No Wired and Wireless services
Status:
Closed
Resolved alert:
03/25/2022 10:14 am
Wireless and wired networks were unavailable in Taylor Hall on the 3rd floor due to an unseated switch.
Initial symptoms:
Down switch showed on monitor.
Duration:
03/25/2022 9:53 am - 03/25/2022 10:14 am
Impact to Mason:
Taylor Hall (Third Floor) had no wired and wireless services.
Affected Services:
Wireless (Wi-Fi) Network, Network Access
ROOT CAUSE ANALYSIS
Cause:
Switch Supervisor blade needed to be reseated and rebooted.
Resolution:
Reseated then rebooted switch Supervisor blade.
Prevention:
Have engineers on-site ready to deploy.
STATISTICS
Service Team:
NSOPS