Merten Hall 1st Floor Wireless Issues

April 28, 2021 7:35 a.m.
Outage category: 
Wireless Network
Location: 
Merten Hall 1st Floor
Status: 
Closed
Resolved alert: 
04/27/2021 5:22 pm

No WiFi for users on the 1st floor of Merten Hall

Initial symptoms: 

Calls from Support Center were received that there was an issue with wireless in Merten Hall.

Duration: 
04/27/2021 4:27 pm - 04/27/2021 5:22 pm
Impact to Mason: 
No WiFi for users on the 1st floor of Merten Hall
Affected Services: 
Wireless (Wi-Fi) Network
ROOT CAUSE ANALYSIS
Cause: 

Switch blade giving out less power (POE) than needed for the AP’s

Resolution: 

Changed the POE setting from Auto to Static then back to Auto.

Prevention: 

This is NOT a normal behavior as the switch port should be able to auto-negotiate the power needed by the AP’s. We will continued to monitor the issues in case it happens again then we will work with our vendor to possibly replace hardware

STATISTICS