Intermittent Network Issues

September 24, 2019 10:22 a.m.
Firewall Failure
Outage category: 
VoIP phone service, Wired Network, Wireless Network
Location: 
All campuses
Status: 
Open
Resolved alert: 
09/20/2019 3:55 pm

   All network services had an intermittent connection issues.

Initial symptoms: 

Users reporting intermittent network connection issues.

Duration: 
09/20/2019 2:55 pm - 09/20/2019 3:55 pm
Impact to Mason: 

All campuses were affected by issue. Interminttent network connections lasting roughly 10 minutes

Affected Services: 
Wireless (Wi-Fi) Network
Other Affected Services: 
Wired network services
ROOT CAUSE ANALYSIS
Cause: 

Firewall failure caused switch-over to second firewall in HA pair. This caused the intermittent network issues as sessions were moved to the now active firewall.

Resolution: 

Firewall was restored and HA pairing re-established.

Prevention: 

Engineers will be monitoring and working with Palo Alto  and Cisco support, on why this crash occurred to find out root cause.

STATISTICS