Outage category: Wired Network, Wireless Network
Location: University Townhouses Building B
Status: Open
Resolved Alert:
Initial Symptoms
Data coming and going from Townhouse B was getting “lost” or was not making it all the way through the fiber cable which resulted student devices continuing to keep resending data which meant extremely slow speeds.
Root Cause Analysis
Cause
Fiber issue
Resolution
Field Service Representative replaced Optic Module (SFP) on the distribution switch at Townhouses
Prevention
Replaced Distribution switch