David King Hall 3rd Floor Network Outage
May 05, 2020 12:39 p.m.Network Outage affecting King Hall 3rd Floor
Outage category:
Wired Network, Wireless Network
Location:
King Hall 3rd Floor
Status:
Open
Resolved alert:
05/05/2020 11:36 am
The third floor of David King Hall was without internet services.
Initial symptoms:
Monitoring showed the switch as down.
Duration:
05/05/2020 10:45 am - 05/05/2020 11:36 am
Impact to Mason:
No internet access, wired or wireless, was available on the 3rd floor of David King Hall.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
UPS supporting the 3rd floor switch went bad.
Resolution:
Switch was plugged directly into building power.
Prevention:
The UPS is being replaced.
STATISTICS
Service Team:
Network and Security Operations