Network Connectivity and Performance Issues

October 19, 2019 7:57 a.m.
Outage category: 
Wired Network, Wireless Network
Location: 
All campuses
Status: 
Open
Resolved alert: 
10/18/2019 4:16 pm

All network services experiencing intermittent outages.

Initial symptoms: 

Users reporting slowness or dropped network connections.

Duration: 
10/18/2019 3:36 pm - 10/18/2019 4:16 pm
Impact to Mason: 

Users experiencing intermittent network slowness or dropping connectivity.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

Firewall 1 had a failure, causing a switchover to the redundant Firewall 2. This caused a drop in sessions while Firewall 2 re-established connections.

Resolution: 

The firewall redundancy took over., and Engineers will continue to monitor the systems.

Prevention: 

Engineers are working with the vendor to determine what caused the issue with Firewall 1.

STATISTICS