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Home > Help & Support > Knowledge Base > Computers & Software > Software Request > I keep getting asked to provide additional information before my software request can be processed. What information do I need to provide?

I keep getting asked to provide additional information before my software request can be processed. What information do I need to provide?

Processing a software installation request cannot begin until all information is provided to ITS. Required information to proceed with software installations includes:

  • Copy of purchase order
  • Copy of paid invoice with the number of licenses attributed (e.g. site, seats, etc.)
  • Licensing support documentation (e.g. license agreement, registration card, serial numbers, etc.)
  • Software media
  • Manuals and technical documentation
  • Software program installation instructions
  • System requirements and technical support contact numbers

These can be inter-campus mailed to mailstop 1F9 or delivered to Fenwick, A244.

Last modified: September 25, 2020

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