Software Request

Articles

• I keep getting asked to provide additional information before my software request can be processed. What information do I need to provide?

  Processing a software installation request cannot begin until all information is provided to ITS. Required information to proceed with software installations includes: These can be […]
• After submitting my software request, I was asked for proof of ownership. Doesn’t the organization purchase the software when we ask for it?

  No. Software must be properly licensed by the owner, to include an adequate number of licenses for the requested classroom or lab for the entire […]
• Are there deadlines for submitting software requests or can they be submitted at any time?

  Due to the high volume of requests each semester, requests for software installation must be received by the following dates: Software requests are not processed […]
• If I submit a software request at the start of the semester, when can I expect it to be completed?

  Requests received after deadline dates will be processed after the first two weeks of the semester. New software requests require a minimum of 10 business […]
• I am student and need software for the class I am taking. How do I place the request?

  Only Mason faculty and staff may request software installations. It is recommended that you contact your faculty member and discuss your needs.
• Why is my software from last term now missing?

  In August, prior to fall semester, all computer systems across all Mason campuses are wiped clean and reloaded with a basic image. All specialized/departmental software […]
• I would like for my students to have access to software not just in the classroom, but from home too. Is this possible?

  ITS encourages the use of Mason’s Patriot Virtual Computing & Labs for faculty and student software access. This allows for remote access on campus or […]
• How do I get an older and newer version of a software application installed in a classroom?

  Different versions of the same software may not be installed in physical classrooms or labs. See Patriot Virtual Computing & Labs the for the possibility […]
• I submitted my proof of ownership and media materials but have not gotten them back. When will they be returned to me?

  For legal compliance, licensing and associated documentation will remain with ITS for the entire semester. In August, prior to the fall semester, all software and […]
• My free software request was rejected, why?

  Freeware is not always free. No demo, trial, or shareware software may be installed on classroom or lab computers. “Free” software will be loaded only […]
• I have a question regarding software requests, who can I ask?

  For questions or assistance regarding classroom software, the request process, or related questions, send your inquiries to [email protected]. For questions or assistance regarding software on […]
• I would like software updated to a newer version, how can I request this?

  Faculty prepare and order course materials based on pre-term published versions. Changing version of software during a term would affect all faculty and students in […]
• Why is existing software removed and previously honored software requests now denied?

  There are a few reasons why software that was previously on the computer systems is no longer permitted: licensing changes occur; newer updates or version […]