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Home > Help & Support > Knowledge Base > Computers & Software > Software Request > Why is my software from last term now missing?

Why is my software from last term now missing?

In August, prior to fall semester, all computer systems across all Mason campuses are wiped clean and reloaded with a basic image. All specialized/departmental software needs to be requested by the deadline prior to each semester. Specialized software once loaded remains on the systems until the following August.

Last modified: September 25, 2020

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Related articles

  • I keep getting asked to provide additional information before my software request can be processed. What information do I need to provide?
  • After submitting my software request, I was asked for proof of ownership. Doesn’t the organization purchase the software when we ask for it?
  • Are there deadlines for submitting software requests or can they be submitted at any time?
  • If I submit a software request at the start of the semester, when can I expect it to be completed?
  • I am student and need software for the class I am taking. How do I place the request?

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