In August, prior to fall semester, all computer systems across all Mason campuses are wiped clean and reloaded with a basic image. All specialized/departmental software needs to be requested by the deadline prior to each semester. Specialized software once loaded remains on the systems until the following August.
Students, faculty, and staff can receive technical support any time—day or night, on weekends, and even holidays. If you need IT help, call 703-993-8870 anytime or submit a request ticket.