Service Summary

ITS manages and maintains the equipment and software in university classrooms and labs, as well as for the Virtual Computing Lab (VCL).

Key Features

2018-2019 Academic Year Standard Software Load For Classrooms and Computer Labs

Operating System:

  • Windows 10

Applications:

  • 7-Zip
  • Acrobat Reader
  • ArcGIS 10.4
  • Google Chrome
  • IBM SPSS Statistics 24
  • Internet Explorer 11
  • MatLab R2018a
  • Microsoft Office Enterprise 2016
  • Java Development Kit – JDK 10
  • jGRASP
  • Kaltura
  • Mozilla Firefox
  • Notepad++
  • Respondus 4.0
  • Respondus Lockdown Browser
  • SAS 9.4
  • Symantec Endpoint Protection
  • VideoLAN VLC Player
  • Wolfram Mathematica 11

For the list of available software in the VCL, please see Virtual Computing Lab (VCL).

Getting This Service

If you would like to request installation of specialized software on a classroom lectern, student classroom computer, or open computer lab, a software request must be submitted. You may submit a request via the Request This Service button above.

Software requests are evaluated on the following factors:

  • System and network security
  • Performance
  • Usability
  • Reliability (support)
  • Interference with other installed software programs

Processing a software installation request cannot begin until all information is provided to ITS. Required information to proceed with software installations includes:

  • Copy of purchase order
  • Copy of paid invoice with the number of licenses attributed (e.g. site, seats, etc.)
  • Licensing support documentation (e.g. license agreement, registration card, serial numbers, etc.)
  • Software media
  • Manuals and technical documentation
  • Software program installation instructions
  • System requirements and technical support contact numbers

Due to the high volume of requests each semester, requests for software installation must be received by the following dates:

  • Fall Semester: July 15
  • Spring Semester: December 1
  • Summer Semester: April 15

Software installation requests are processed as they are received with highest priority given to requests that support academic programs.

Once installed, software will be tested to ensure that it functions on a system level and prints as expected. No further testing will be performed. Technical staff has limited experience with proprietary software programs and cannot test for proper functioning within a program. Technical staff will assist faculty working through technical issues with software vendors. Faculty members are encouraged to test software on the computer in the classroom or lab environment in which it will be used.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

  • Only Mason faculty and staff may request software installations.
  • Software must be properly licensed by the owner, to include an adequate number of licenses for the requested classroom or lab for the entire semester.
  • Software requests must be renewed every semester.
  • Requests received after deadline dates will be processed after the first two weeks of the semester.
  • Late requests require a minimum of 10 business days for installation due to limited classroom and lab access.
  • Software requests are not processed during system maintenance periods (the two weeks prior to any semester).
  • Once installed, the software will not be removed until the end of the semester.
  • For legal compliance, licensing and associated documentation will remain with ITS for the entire semester.
  • License activation must be compatible with lab environments where each computer is an exact copy of the others. These are typically called 'campuswide' or 'enterprise-level' licenses. ITS reserves the right to deny any software request that requires manual intervention at each computer.
  • Different versions of the same software may not be installed in physical classrooms or labs. Please see the Virtual Computing Lab, below, for the possibility of providing multiple versions of software.
  • No demo, trial, or shareware software may be installed on classroom or lab computers.
  • No "free" software will be loaded unless the End User License Agreement (EULA) allows for enterprise deployment.
  • ITS reserves the right to decline any software request that generates:
    • Conflicts with approved software
    • Network or security concerns
    • Potential for illegal/illicit activities
  • ITS encourages the use of Mason's Virtual Computing Labs for faculty and student software access.