Search For Search Computer Management 8 Articles Desktop Support 6 Articles Virtual Computing Lab (VCL) 18 Articles How do I request a service? What IT resources are available at Mason? I’m a Mason employee so why can’t I log into any Mason-owned Windows computer? How do I remove Adobe Shockwave from my computer? I keep getting asked to provide additional information before my software request can be processed. What information do I need to provide? After submitting my software request, I was asked for proof of ownership. Doesn’t the organization purchase the software when we ask for it? Are there deadlines for submitting software requests or can they be submitted at any time? If I submit a software request at the start of the semester, when can I expect it to be completed? I am student and need software for the class I am taking. How do I place the request? Why is my software from last term now missing? When will the software I had installed be deleted at the end of the semester? Do I have to request for it to be uninstalled? I would like for my students to have access to software not just in the classroom, but from home too. Is this possible? How do I get an older and newer version of a software application installed in a classroom? I submitted my proof of ownership and media materials but have not gotten them back. When will they be returned to me? My free software request was rejected, why? I have a question regarding software requests, who can I ask? I would like software updated to a newer version, how can I request this? Why is existing software removed and previously honored software requests now denied? How do I know if my 15″ MacBook Pro is part of the Apple battery recall?