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Help & Support
COVID-19 Support
Request Help
Track a Ticket
Knowledge Base
Getting Started
Contact Us
ITS Alerts Sign Up
Service Catalog
Accounts & Access
Computers & Software
Email & Collaboration
Teaching & Learning
Network, Internet & Telephone
University Applications
Web, Servers & Data
About ITS
Our Team
Strategic Plan
Annual Reports
Awards
Student Employment
Working with ITS
Solution Request
Governance Committees
Portfolio and Project Management Office
Architectural Standards Review Board
Business Intelligence
Enterprise Data Integration Services (EDIS)
GMU-TV
IT Security Office
Alerts & Bulletins
Unplanned Outages
Phishing Alerts
Maintenance
Bulletins
Spotlights
After Action Reports
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Knowledge Base Category:
Computer Management
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Computer Management
Articles
How to Confirm a Device Is Enrolled in Intune
How to Confirm a Username is Synced to Intune
ITS-Approved Computer Hardware Standards for Faculty & Staff
ITS-Approved Standard Endpoint Devices for Faculty & Staff
How to Determine If Your Computer Is Allowing Remote Desktop Protocol (RDP) Connections
How do I remove Adobe Shockwave from my computer?
I’m a Mason employee so why can’t I log into any Mason-owned Windows computer?
What is Mason Self Service?
What is Software Center?
How can I tell what version of macOS I have?
What versions of macOS do Jamf Pro and Mason Self Service support?
How to Install Self Service on your Mac
How to Install Software via the Software Center
How to Enroll in Jamf Pro (macOS High Sierra or later)
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Changes to MasonLive Student Email this Summer
This June, MasonLive student email and Microsoft services will be migrated to Office 365. See the email for details or
Student Office 365 Migration
.
Read More >>
