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Help & Support
Request Help
Track a Ticket
Knowledge Base
Getting Started
Contact Us
ITS Alerts Sign Up
Service Catalog
Accounts & Access
Computers & Software
Email & Collaboration
Teaching & Learning
Network, Internet & Telephone
University Applications
Web, Servers & Data
About ITS
Our Team
Strategic Plan
Annual Reports
Awards
Student Employment
Working with ITS
Solution Request
Governance Committees
Portfolio and Project Management Office
Architectural Standards Review Board
Business Intelligence
Enterprise Data Integration Services (EDIS)
GMU-TV
IT Security Office
Alerts & Bulletins
Unplanned Outages
Phishing Alerts
Maintenance
Bulletins
Spotlights
After Action Reports
Archives
Known Issues
Knowledge Base Category:
Computer Management
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Computer Management
Articles
ITS-Approved Computer Hardware Standards for Faculty & Staff
ITS-Approved Standard Endpoint Devices for Faculty & Staff
How to Determine If Your Computer Is Allowing Remote Desktop Protocol (RDP) Connections
How do I remove Adobe Shockwave from my computer?
I’m a Mason employee so why can’t I log into any Mason-owned Windows computer?
What is Mason Self Service?
How can I tell what version of macOS I have?
What versions of macOS do Jamf Pro and Mason Self Service support?
How to Enroll in Jamf Pro (macOS High Sierra or later)
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Fall 2020 information about resources available for learning and working remotely. See
Working Remotely: A Guide to Maintaining Continuity
.
Information about new educational technologies, updates to IT resources both online and on-campus, and IT support for the fall 2020 semester. See
Fall 2020 Technology Updates
.
