Unplanned Outages

Resolved

Network services have been restored for the Essex Building

We apologize for any inconvenience caused by the outage.

Resolved

The issue with Kaltura My Media is now resolved.

Kaltura’s engineers have switched our service to another datacenter and will be closely monitoring the service. Kaltura is continuing to expand their capacity to meet the unprecedented use of the system in the past few weeks.

Resolved

Webex services were redirected and access to the gmu.webex.com webpage has been restored. Services remain stabilized and available at this time. ITS is working with Cisco to determine root cause and will post an after action report. We apologize for the impact and appreciate your patience as Cisco addressed the issue.

Resolved

Webex Meetings: Some users unable to connect using ‘call my computer’ (VoIP)

Cisco Engineering has completed their service redirects and computer audio (VoIP) services are fully operational. We appreciate your patience during this user experience impact.

Resolved

Webex service monitoring continues to be positive and this incident is resolved. Service deploys were completed and the user experience has been restored. Cisco Engineering will continue to monitor performance of the system. Thank you for your continued patience as Cisco addressed this issue.

Resolved

Network services have been restored for Research Hall, Fourth Floor, B-Side.

Resolved

Audio issues with Webex Meetings are resolved. The fix has been deployed, and Cisco is monitoring the results.

Resolved

Resolved

The VPN service is fully restored. We apologize for the inconvenience.

Resolved

Issues with Webex Teams have been stabilized. Cisco will issue a full root cause analysis to provide details of this event to ITS and ITS will file an After Action Report. This will include validated and proven details of the exact cause. We realize any disruption in service is hugely impactful – and especially at this time.

Resolved

The affected websites are fully available and functional.

Resolved

Cisco Webex has resolved incidents affecting Webex Meetings in their data center(s). Please contact the ITS Support Center at 703-993-8870 or [email protected] if you continue to experience issues.

Resolved

The fix has been deployed and the issue should now be resolved for the majority of users. There still may be a small percentage of users who are still impacted. Those users are encouraged to completely close and restart their Webex Teams application to resolve the issue and to complete any pending updates.

We apologize for the inconvenience this may have caused. Cisco will continue to monitor to ensure service stability.

Resolved

The Virtual Computing Lab (VCL) is back in service. Please inform ITS of any abnormal behavior and please generate a ticket as well.

Once again, we apologize for the disruption and we thank you for your patience.

Resolved

The issue has been resolved.  All WCC call center users should now be able to log into the system.  If you find that you continue to have an issue please contact the ITS Support Center.