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Blackboard/MyMason Unavailable
Resolved
Blackboard was unavailable from approximately 4:12PM – 9:22PM ET, June 11. Blackboard has resolved the issues with our AWS hosted database. ITS will continue to monitor these services and publish an After-Action Report on the ITS website at https://its.gmu.edu/after_action_reports/ in the coming days.
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TeamDynamix Service Issues
Resolved
The ITS Ticket System vendor, TeamDynamix, is reporting that the issue has been resolved, but they are still monitoring and researching what caused the incident.
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Blackboard Collaborate Ultra Access Issues
Resolved
A system update has fully resolved issues with Blackboard Collaborate Ultra. A small number of users encountered session access issues on June 10 and 11.
If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870 or via email at [email protected]
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Network Outage – SUB1 (GMU Student Centers) – 1st Floor
Resolved
Network service has been restored for the SUB1 (GMU Student Centers) – 1st Floor.
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Network Outage – Fenwick Library – B Side
Resolved
Power has been restored and network services are up and functional.
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Network Outage – The Mason Enterprise Center (4031 University Dr.)
Resolved
Network service has been restored for The Mason Enterprise Center.
A power outage was the cause for the down circuit.
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VPN Issue
Resolved
The intermediate VPN issue has been resolved.
Apologies for any inconvenience.
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GMU Authentication Services
Resolved
This issue was resolved.
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Network Outage – King Hall – Third Floor
Resolved
Network service has been restored for King Hall, third floor.
We apologize for the inconvenience. If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870 or via email at [email protected].
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Network Outage – Smithsonian-Mason School of Conservation
Resolved
Power has been restored and all network services are up and functional.
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Microsoft Office 365 Email Access Issues
Resolved
Microsoft is reporting that the issue with accessing email using Outlook on the Web (OWA) has been resolved and access to email using Outlook on the Web (OWA) has been restored.This issue may have impacted both the Office 365 employee and MasonLive student services. -
Kaltura MyMedia Videos Unavailable
Resolved
This issue was resolved.
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Kaltura MyMedia Videos Unavailable
Resolved
Users are now able to access Kaltura My Media and videos are playing in Blackboard courses.
Kaltura has stated they continue to expand their capacity and monitoring to meet the unprecedented use of the system in the past few weeks.
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Banner Workflow Production Issue
Resolved
The Banner workflow production issue has been fixed.
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Kaltura MyMedia Videos Unavailable
Resolved
Users are now able to access Kaltura My Media and videos are playing in Blackboard courses. Load times may be slower than normal as service is fully restored.
Contact IT Support 24/7
If you have any questions or concerns, please contact ITS Support at 703-993-8870.