MS Teams Desktop Application

Vonage call settings must be managed in the Vonage Desktop App or Vonage Web App. Calls can be managed via MS Teams or desk phone.

In MS Teams it is not possible to disable calls without disabling all other notifications. Calls may continue to ring even if the MS Teams app is closed.

Note: The Vonage calling integration with MS Teams is dependent on the MS license type assigned to a particular user. Not all Vonage users will be able to use MS Teams to manage calls. If you are unable to place calls through Teams but should have the ability to do so, please contact ITS Support.

Answer or Decline a Call

If your MS Teams account is linked to a Vonage number, you will automatically receive calls in MS Teams and can answer or decline calls via the pop-up notification. For calls to ring in MS Teams only, see Configuring Vonage Application Settings.

If you use Microsoft Teams on multiple devices, declining a call on one device will also decline the call in MS Teams on your other active devices. Calls will not ring your line if your MS Teams presence is set to Do Not Disturb.

Make a Call

Navigate to the phone icon and select the “Calls” feature. There you can use the search bar above the dial pad to enter an individual’s name or phone number, or you can use the dial pad to enter the number. When entering the number, you will need to use the full 10 digits.

The search bar at the top of the MS Teams app can also be used to search for individuals. When you find the person, you want to contact, click on their name and use the handset or video button to initiate the call.

Note: All calls from the dial pad or search bar using a person’s identity instead of a phone number are initiated as a web conference that can transition between audio only and video.

Review Call History

Under the Calls section of MS Teams there is a “History” section where you can review All, Missed, or Incoming Calls. You can also use the filter icon and filter results by name or number and use the ellipsis to select the call type. When you find the person or number you are looking for you can select the “Call" button, or “Call Back” under the ellipsis, to initiate a call.

“Remove from view” removes a single instance from the call history. All other calls with the same number will remain.

Add a Contact

When in the call history, you can use the ellipsis to add a person or number to your contact list. The contact list can be managed by navigating to “Contacts” at the top left of the application.

Block Calls

Call blocking is managed through the Vonage Desktop App. Blocking callers from the Call History list in MS Teams does not sync with Vonage and will not prevent a number from calling you. To learn more about managing blocked callers, see the Configuring Vonage Application Settings.

Speed Dial

Adding contacts to your speed dial list allows you to start a call with one click. You can use the ellipsis under “Speed dial” to add an identity. If you need to add a phone number to your speed dial list, select the number from the History list or Contacts.

Contact Group

Contact Groups allow you to call multiple people at once. Only MS Teams identities can be added to a Contact Group. For example, department lines, or other phone numbers cannot be added to a contact group.

Check Voicemail

Vonage voicemail can be found in the Vonage Desktop App, using Voicemail to Email, or by using the dial pad< in MS Teams.  For more information on adjusting your voicemail, see Configuring Vonage Application Settings.

Note: If you previously had an MS Teams calling plan, you may see voicemails from the previous system by clicking the ellipsis under filtering.