Resolved Alert:

After monitoring the intermittent Vonage outage today, Information Technology Services (ITS) has confirmed that the issue is now resolved.

Incoming calls from outside the university are functioning normally across George Mason telephones, softphones, and Microsoft Teams. You may return to using (703) 993-2810 or Rave Guardian to reach University Police.

Initial Alert:

Vonage has reported an issue affecting incoming and outgoing calls for their service. As a result, users may be unable to receive or place phone calls outside the university when using Vonage desk phones, softphones, or the Microsoft Teams integration.

Vonage engineers have identified the root cause and are actively working to resolve the issue and restore full service.

Please note that Vonage desk phones remain functional for internal calls using 5-digits ONLY, including calls to University Police. However, if you are using a mobile phone or another device, you may reach University Police directly at:

• (703) 993-9645
• (703) 993-9646

We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.