Information Technology Services

Archives: Maintenance

Banner Admin Apps Maintenance

Impact of the change on users:

Banner Admin Apps will be briefly unavailable when the new Financial Aid pages are deployed. No other Banner applications will be impacted.

Reason for the change:

ITS is applying Financial Aid Regulatory releases.

ID #877997

Canvas LMS Maintenance

Impact of the change on users:

Users will be unable to access Canvas (Learning Management System) for up to one hour during the maintenance window.

Reason for the change:

The vendor, Instructure, is performing maintenance to update their database infrastructure. This helps keep systems modern, reliable, and aligned with security and compliance standards.

Ticket:
ID #876273

Banner, Touchnet, Patriot Web, Reporting (MicroStrategy), Integrations & Related Services Maintenance

EXTENDED MAINTENANCE

Impact of the change on users:

During this maintenance window:

  • Banner applications will be unavailable
  • Patriot Web will be unavailable
  • Password Change site will be unavailable (password.gmu.edu)
  • Touchnet (production connection to Banner) will not work
  • Reporting (RPRT database / MicroStrategy reports) will not be accessible
  • Integrations, APIs, and Ellucian workflows will not function
  • Service accounts and system-to-system connections will not work
  • OIEP integration with the reporting database will not function
  • Jobsub, Appworx, and Clean Address will be unavailable temporarily and restored early for testing

Some Banner-related applications may return earlier than 12:30 p.m. for testing, but intermittent availability may occur until all systems are fully restored.

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID #877307, 877308, 877316, 877322, 877322, 877326, 877326, 877310, 877325, 877242, 877246, 877249

Imaging, Admin Apps, Finance Self Service, and API Integrations Maintenance

Impact of the change on users:

During this maintenance window:

  • Users will not be able to log in to Imaging
  • “Add” and “Retrieve” functions in Admin Apps will not work
  • Uploading documents through Finance Self Service will not be available
  • Documents cannot be submitted through automated integrations (API calls)
  • Documents sent through integrations during this time may not process correctly and will need to be manually handled after the maintenance window

After the maintenance is complete:

  • Some administrative functions—such as adding or modifying repositories or updating user permissions—will remain unavailable until a new system license is obtained

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID #865997

Select Websites Maintenance

Impact of the change on users:

The following websites will be unavailable during the maintenance:

Reason for the change:

ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID #872525