Zoom Secure is a HIPAA-compliant sub-account of the main George Mason Zoom account. The Zoom Secure account is designed to be used in instances where sensitive data may be present. Examples include medical visits, and counseling or therapy sessions.

There are several key differences between Zoom and Zoom Secure:

• Cloud recordings are disabled on the Zoom Secure account.
• The Zoom Secure account has enforcement of privacy features that allow you to control session attendees’ admittance with individual or group entry, waiting rooms, forced meeting passcodes, and locked room functionality.
• Zoom Secure meetings cannot be scheduled using the Zoom tool in Canvas; instead, instructors must create meetings in the Zoom portal and manually post the links in their Canvas course.
• Meetings scheduled in Zoom Secure are not listed publicly by Zoom.
• Members in the main Mason Zoom account cannot be alternate hosts for Zoom Secure meetings, and vice versa.

Switching to Zoom Secure

If you have been notified that you will be moved to the Zoom Secure account, the following instructions can be used to complete the switch:

Note: When switching accounts, scheduled meetings, webinars, and recordings will move from account to account; however, reports do not move. If you have reports that need to be run, please do so before switching accounts. Users with webinars must contact ITS to reassign them in Zoom Secure. 

Part One: Request a Zoom Secure Account

Note: Generic email addresses are not eligible for Zoom accounts.

1. Email your MESA Group Admin from your George Mason email address to request being added to the Zoom Secure account
   1. Contact ITS Support if you do not know your MESA Group Admin
2. Await notification from your MESA Group Admin that your account has been added to the appropriate OU (Organizational Unit)

Part Two: Switch to Your New Account Type

Note: The process for switching to and from Zoom Secure is the same. You will not receive an indicator of what account type you are switching to. Refer to “Part Three” below to determine your current license type. 

Step 1:

Log into https://gmu.zoom.us.

Step 2:

Select “Switch to the New Account.”

• If you do not see this prompt, log out of gmu.zoom.us, clear your browser cache, and log back in again
• If the prompt does not appear after clearing your cache, contact your MESA Group Admin

Step 3:

Click “I Acknowledge and Switch.”

Step 4:

Log into your email. You will receive an email from Zoom with the subject “Confirm the requested change to your Zoom Account.”

Step 5:

In the body of the email, click “Switch to the New Account.”

Step 6:

You will be brought back to your browser. Click “I Acknowledge and Switch” again.

Step 7:

You will receive an acknowledgment the switch was successful. Click “Sign in Now.”

Part Three: Confirm your Zoom Account Type

1. Log into https://gmu.zoom.us.
2. Click “Account Profile.”
3. Use the table below to determine your account type: