Information Technology Services

Update to the Latest Version of the Zoom Application 

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Zoom regularly provides new versions of the Zoom desktop client and mobile app to release new features and fix bugs. ITS recommends upgrading to the latest version once it is available. You can also check which version you’re currently running. 

More information can be found on the George Mason Zoom FAQ page 

Check For Updates 

To see if there is an update available for your Zoom application  

  1. Sign in to your Zoom app via SSO   
  2. Once signed in, click your profile picture, then navigate to Check for Updates
  3. If there is a newer version, Zoom will download and install it 
Screen shot showing how to check for Zoom updates from your user profile

Troubleshooting 

Auto Update Disabled 

Screen shot showing a Zoom popup that states auto updates are disabled

If you receive a message stating “Auto-Update Disabled”, you are likely using an ITS-managed computer. 

  1. Connect to the VPN (Cisco Secure Client) 
  2. Windows: Open Software Center on your computer 
    Macs: Open Self-Service on your computer 
  3. Install the latest version of Zoom application from Software Center or Self-Service 
    See How to Install Software via the Software Center or contact the ITS Support Center for more information or further support. 

Please contact your IT team to update your app 

Screen shot showing a Zoom popup that states for the user needs to contact their IT team to update their app.

If you receive a message during sign-in that “Your app version needs to be higher to sign in. Please contact your IT team to update your app” try the following: 

If you are on an ITS-managed computer: Follow the directions from “auto-update disabled” above 

If you are on a personal or non-ITS managed device:  Download and install the latest version of the Zoom application from the Zoom website.  

If this does not correctly install the Zoom application and you receive the same error again 

Please Update to continue 

Screen shot of a Zoom popup stating that a users Zoom application needs to be updated in order to continue using it

If you receive a message that “Your app version needs to be higher. Please Update to Continue,” click Update to install the latest version of Zoom. 

For advanced users and/or workstation administrator accounts, you may also run CleanZoom.exe from Zoom’s website. Then install the latest version of the Zoom application from zoom.us/download. 

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