Information Technology Services

I keep getting asked to provide additional information before my software request can be processed. What information do I need to provide?

Processing a software installation request cannot begin until all information is provided to ITS. Required information to proceed with software installations includes:

  • Copy of purchase order
  • Copy of paid invoice with the number of licenses attributed (e.g. site, seats, etc.)
  • Licensing support documentation (e.g. license agreement, registration card, serial numbers, etc.)
  • Software media
  • Manuals and technical documentation
  • Software program installation instructions
  • System requirements and technical support contact numbers

These can be intercampus mailed to mail stop 1F9 or delivered to Fenwick, A244.