Knowledge Base

I keep getting asked to provide additional information before my software request can be processed. What information do I need to provide?

Processing a software installation request cannot begin until all information is provided to ITS. Required information to proceed with software installations includes:

Copy of purchase order
Copy of paid invoice with the number of licenses attributed (e.g. site, seats, etc.)
Licensing support documentation (e.g. license agreement, registration card, serial numbers, etc.)
Software media
Manuals and technical documentation
Software program installation instructions
System requirements and technical support contact numbers

These can be intercampus mailed to mail stop 1F9 or delivered to Fenwick, A244.

Last modified: March 25, 2024

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