How do I get help using Qualtrics?

If you need help with your account, please contact your departmental administrator. You may refer to the list of administrators to find the administrator for your department. If you need to move between departments, you will need to create a service request ticket. Please refer to the ITS Qualtrics page for the appropriate request to use.

Training and application support is provided through Qualtrics.

Application support

  • 24/7 Live Support: Qualtrics offers support around the clock via phone, email, and chat.
  • Qualtrics Support Documentation: Qualtrics keeps online documentation up to date with step-by-step instructions with everything from getting started to more complicated features

Training

  • Qualtrics Community: Join discussion and network with other Qualtrics users on how to get things done in the platform, how to use custom code, and other creative solutions.
  • Training Webinars: Qualtrics hosts a variety of training webinars for users to learn different areas of the Qualtrics platform.
  • Qualtrics Resource Library: Access to a hub of webinars, case studies, e-books, and other resources for Qualtrics users organized by industry
  • Qualtrics Certification: Master the Qualtrics platform effectively collect, analyze, and act on the data