Service Summary

Qualtrics is a web-based survey tool to conduct survey research, evaluations, and other data collection activities. The Mason community can use this research suite to build and send surveys then analyze and export responses—all from any online location, 24/7.

Key Features

  • Collaboration: allow other users to view, edit, distribute, or analyze your survey
  • Robust survey tools:
    • Quick Survey Builder: Create from Copy
    • Rich text editor for formatting questions and answers
    • Types of questions: multiple choice, matrix table, Likert scale, text entry, slider rank order, drill down, etc.
    • Question options: number of answer choices; single, multiple, or drop-down choice selection; rearranging choices in a question; automatic choice & label text
    • Logic types: Display logic; Skip logic; Branch logic
    • Force response; request response; content type validation; error messages
    • Optional back button: take survey only once (prevent ballot-box stuffing); valid from/until
    • Add graphics: Embed YouTube videos
  • Distribution Methods: survey link; email with a unique link; email history; reminder emails
  • Panels (mailing list with additional embedded data)
  • Randomization: Qualtrics supports survey-based experiments and features a block and question randomizer tool for experimental trials to evenly present elements
  • Reports: Download to CSV, SPSS, XML
  • Message library (invitations, reminders, thank you)

Getting This Service

Users may gain access to Qualtrics by contacting the administrator assigned to their organization. Complete list of administrators (including brands, departments, and administrator contact information).

If you have additional administrative needs, please refer to the following service request options:

  • Move from Mason Remote to Enterprise
    • This is used when a user who currently has an account under one of the departmental Mason Qualtrics brands must be moved into a division within the GMU.Qualtrics.com brand.
    • Requires the approval of both the originating and the destination administrators.
  • Non-Mason Transfer to Mason Qualtrics
    • This is used when a user who currently has an account within a non-Mason brand needs to move surveys into a division within GMU.Qualtrics.com. This should only be used to bring surveys along with the user. If the user does not have any surveys to transfer to Mason, there is no reason to move the account as all the account settings will be changed to match the Mason configuration.
    • Requires the approval of the destination administrator.
  • New Division Request
    • This is used when a group within the Mason community would like to create a division within GMU.Qualtrics.com.
    • Requires a Division Owner and Division Administrator (must be two separate faculty/staff members).
    • The Division Owner must be a director level or higher.
    • Because a user can only exist in one brand and one division at any time, the Division Administrator must only be a member of the division they are administering.
    • Reasons to establish a new division – there is no division for your organization within Mason (College, School, Division, etc.); your group requires permissions different than the permissions set for your organization; the number of people in your group is larger than the organization is willing to administer; other reasons that may arise.
  • Change Division Admin Request
    • This is used to add or remove a Division Administrator within GMU.Qualtrics.com (does not remove the account).
    • Requires the approval of the Division Owner.
    • There must be at least one administrator for every division. There can be more than one administrator for each division. A user can only administer the division they are a member of and a user can only be a member of one division.
  • Transfer User between Divisions
    • This is used to move the user and any attached surveys between two divisions within GMU.Qualtrics.com.
    • Requires the approval of both the originating and the destination administrators.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Qualtrics support is available through the following channels:

  • 24/7 Live Support: Qualtrics offers support around the clock via phone, email, and chat.
  • Qualtrics Support Documentation: Qualtrics keeps online documentation up to date with step-by-step instructions with everything from getting started to more complicated features.

Training

  • Qualtrics Community: Join discussion and network with other Qualtrics users on how to get things done in the platform, how to use custom code, and other creative solutions.
  • Training Webinars: Qualtrics hosts a variety of training webinars for users to learn different areas of the Qualtrics platform.
  • Qualtrics Resource Library: Access to a hub of webinars, case studies, e-books, and other resources for Qualtrics users organized by industry
  • Qualtrics Certification: Master the Qualtrics platform effectively collect, analyze, and act on the data.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Qualtrics is not approved for the collection of “private information” in any form. For a definition of “private information," see University Policy Number 4017: Research Involving Human Subjects.

The Qualtrics survey tool is available for use by Mason faculty, staff, and students in support of the university's educational mission and organizational goals. By using Qualtrics you are agreeing to adhere to the Terms of Use.