Welcome to Mason!

We've put together this Getting Started resource guide to get you up and running as quickly as possible here at Mason. In addition to this page, you can:

Whether you're a new faculty or administrative staff member at Mason, the information below will help familiarize you with Mason ITS services, resources, and support to help you settle into your new role. Download the PDF version of our Employee Technology Services guide by clicking or tapping on the image.

How to Get Help

The ITS Support Center serves as a central point of contact for the Mason community to request IT support or information. Go to the ITS Support Center information page for contact information.

Quick Support Reference

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Access the Network
One of the first things you will need to do is access Mason's network. For more information on Mason's wired and wireless networks, please see the following information:

Log Into myMason
The myMason portal puts the resources used by Mason staff, faculty, and students in one convenient and easy-to-find location. Go to the myMason service page for more information.

Enroll in Two-Factor Authentication (2FA)
Please note that 2FA is required for all Mason employees that need to access applications using Central Authentication Services (CAS) or the Virtual Private Network (VPN). Student workers are also required to use 2FA. Go to the Two-Factor Authentication service page for more information.

Activate Your Patriot Pass Account

Protect Your Security
Antivirus Software License
Faculty and Staff have antivirus software installed on their Mason-owned equipment. Mason suggests specific free antivirus software for use on personal computers. See Does Mason provide antivirus software? for more information.

Be Aware of Phishing Messages
Never give out your Patriot Pass password, MASONLIVE Microsoft Password, or other personal information via email. George Mason University will never ask for personal information over email. If you receive a suspicious email, delete it. If you aren't sure, forward it to support@gmu.edu so it can be assessed.

IT Security Office
The IT Security Office provides information, current tools, and guidelines to keep your computer secure. For information on how to keep your computer and information protected, please go to the IT Security Office webpage.

Responsible Use of Computing
Please take a few minutes to read and review University Policy 1301: Responsible Use of Computing that explains what constitutes acceptable and appropriate use of campus computing and network resources.

Download Mobile Mason
Stay connected with Mason news, events, Patriot sports scores, shuttle and Cue bus schedules, and much more! Use Mobile Mason to find a building, computer lab, or print location, as well as to log in to Blackboard, lynda.com, or library databases. It's Mason in the palm of your hand. Go to the Mobile Mason service page for more information.

Activate Your Mason Accounts & Telephone
Email
Your email will be your NetID@gmu.edu. Follow the Office 365 Account Set-up Checklist (need to create this page)

Telephone & Voicemail
All telephone and voice mail requests must be processed through your department's Telecom Coordinator.

Set Up Your Hardware, Software & Internet
Recommended Computer Systems
Technology Support Services (TSS) recommends and supports computer systems used by faculty and staff. For assistance with configuring a computer system, please contact the ITS Support Center.

Computer Installs
Your department's Telecom Coordinator must place requests for installs.

Software
Select software is available without charge for faculty and staff. Microsoft Office 365 is available for installation on personal computers and devices.
View installation instructions for Microsoft Office 365.

Software on Managed Mason-owned Computers
Software on Unmanaged Mason-Owned Computers
Please contact the ITS Support Center.

Getting Started with Blackboard
For more information on Blackbord, please see the Blackboard Courses service, Just in Time videos, and Blackboard Instructional Technology Support for Faculty. Mason’s Blackboard support staff is available for help during snow and other emergency days by putting in a request.

Printing on Campus
Mason has partnered with Canon to provide solutions for all your printing needs. Self-printing can be accomplished through the Pay-for-Print (PFP) network across all three campuses. The PFP network is accessible from Mason-owned computers or your own device. Please see printing driver downloads and instructions.

Learn About IT Resources at Mason
Equipment Checkout
Audiovisual equipment is available from the Classroom Support Offices on all campuses. A valid Mason ID is required. Go to the Video Production Equipment Checkout service entry for more information.

Online Training
In partnership with lynda.com, Mason provides unlimited online training without charge to students, faculty, and staff. The online subscription library offers more than 2,000 videos on a broad range of subjects with new courses added weekly. Go to the the LinkedIn Learning service entry for more information.

Computer Labs
ITS offers both specialized and general computer labs for faculty and staff use.

Virtual Computing Lab (VCL)
The VCL remotely delivers software to users, through the Internet, regardless of their physical location or time of day. To use the VCL, make a reservation with your Mason credentials at vcl.gmu.edu.

Collaborative Learning Hub (CLUB)
The CLUB is a software assistance and group collaborative study space. Go to the Collaborative Learning Hub service entry for more information.

Student Technology Assistance and Resources (STAR)
The Student Technology Assistance and Resource (STAR) Lab is a state-of-the-art multimedia computer facility. Go to the STAR Lab service entry for more information.

General Computer Labs
General access to computers and printers is available at all campuses.

  • Fairfax Campus
    Johnson Center, Room 342
    703-993-3446
  • Arlington Campus
    Van Metre Building, Room 211
    703-993-8226
  • Science & Technology Campus
    Katherine G. Johnson Hall, Room 250
    703-993-8499

For more information on what software is available in these labs and their hours of operation, see the Computer Labs service entry.