New Telecommunications Vendor

Mason’s current telephone system is end-of-life, and with a workforce increasingly dispersed, a new solution is needed. Mason has selected a new telecommunications vendor, Vonage, Inc, which delivers advanced features (e.g., mobile applications, ring/accept calls on any device, presence awareness) and integrates into Mason’s tools (e.g., Office 365). For updates on this initiative and additional resources, see Telecom System Replacement Roadmap.

Service Summary

Telephone lines and voice mailboxes are provided for faculty, staff, departmental spaces, and student organizations. Each department has an assigned Telecom Coordinator who handles the administration and requesting of telephone services for all members of the department.

Key Features

The CallPilot voice mail system has several special features available, including:

Access Voicemail from Off-Campus

The CallPilot voice mail system can be accessed from anywhere off-campus. To access from off-campus:

  • Dial 703-993-7900; you will hear, “CallPilot, mailbox?"
  • Dial the 5-digit mailbox you are trying to access, followed by #
  • Dial voicemail password, followed by #

Express Messaging

  • Dial 703-993-7901; you will hear, “CallPilot, mailbox?"
  • Dial the 5-digit mailbox where you'd like to leave a message, followed by #

Find Me Feature*

This feature is not available at this time.

The Find Me feature reduces the chance of missing important calls. With this feature, you can program up to 5 external phone numbers (such as your cell number, your home phone, another office extension, etc.) so that if a user reaches your voicemail, instead of leaving a message, they can choose to "find you" and the call will ring through to these other numbers.

Voicemail to email*

This feature is not available at this time.

The voicemail to email feature sends an email to you with a WAV attachment anytime you receive a voicemail message. This allows you to access and play your voicemail message from your mobile device without having to call into the telephone voice mail system. This feature is available for a one-time charge of $65.00.

*Denotes a premium service and additional associated fees.

Getting This Service

To request telephone services, contact your department's Telecom Coordinator (if unsure, contact your office manager or Telecom Administration).


ITS Telecom Admin is available Monday through Friday from 8:30 a.m. to 5 p.m.


ITS Telecom Admin provides training on the use of telephones and voicemail via phone or online meeting.

Additional Information

Telephone service requests are generally fulfilled within five business days. There is a blackout period for new requests from mid-August to mid-September each year.