Service Summary

Telephone lines and voice mailboxes are provided for faculty, staff, departmental spaces, and student organizations. Each department has an assigned Telecom Coordinator who handles the administration and requesting of telephone services for all members of the department.

Key Features

The CallPilot voice mail system has several special features available, including:

  • Express Messaging
    This feature allows you to send a message directly into a mailbox without ringing the phone. To use express messaging:

    • Dial 37901; you will hear, “CallPilot, mailbox?"
    • Dial the 5-digit mailbox where you'd like to leave a message, followed by #
  • Find Me Feature*
    The Find Me feature reduces the chance of missing important calls. With this feature, you can program up to 5 external phone numbers (such as your cell number, your home phone, another office extension, etc.), so that if a user reaches your voice mail, instead of leaving a message they can choose to "find you" and the call will ring through to these other numbers.
  • Voice mail to email*
    The voice mail to email feature sends an email to you with a WAV attachment anytime you receive a voice mail message. This allows you to access and play your voice mail message from your mobile device without having to call into the telephone voice mail system. This feature is available for a one-time charge of $65.00.

*Denotes a premium service and additional, associated fees.

Getting This Service

To request telephone services, contact your department's Telecom Coordinator (if unsure, contact your office manager or Telecom Administration).

Availability

ITS Telecom Admin is available Monday through Friday from 8:30 a.m. to 5 p.m.

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.

Training

ITS Telecom Admin provides training on the use of telephones and voice mail via phone or Webex. A system tutorial is provided when a voice mailbox is set up.

Additional Information

Telephone service requests are generally fulfilled within five business days. There is a blackout period for new requests from mid-August to mid-September each year.