Information Technology Services

Telephone

Articles

  • George Mason Phones & User Guides
    George Mason University offers flexible communication options for faculty and staff by providing both traditional desktop phones and modern softphone capabilities. Users can make and […]
  • Model T43 User Guide
    This guide will cover the use of your Yealink Model T43 phone. Jump to Device Overview Using Your Device Place Calls Receive Calls Hold Calls […]
  • Model T48 User Guide
    This guide will cover the use of your Yealink Model T48 phone. Jump to Device Overview Using Your Device Place Calls Receive Calls Hold Calls […]
  • How to Install and Log Into the Vonage Desktop App (Softphone)
    Step 1 George Mason-Managed Systems PC: Open the Windows Start Menu and search for Company Portal Mac: Open Mason Self Service and log in using […]
  • Connect to Wi-Fi Calling
    Wi-Fi Calling is a carrier-provided feature that allows you to make phone calls and send text messages where Wi-Fi is available but cellular coverage is […]
  • Vonage Mobile App Guide
    This guide will cover the use and features of the Vonage Mobile App. To download the app, see: How to Install and Log Into the […]
  • How to Install and Log Into the Vonage Mobile App
    Step 1 Navigate to the Play Store on an Android device or the App Store on an iPhone. Step 2 Search for “Vonage.” Step 3 […]
  • Vonage Departmental Account Guide
    A departmental account uses a username and password to sign in, which differs from a standard user account with single sign-on. Departmental accounts are assigned […]
  • Vonage Call Flow Options
    Self-serve call flow options can be found by the following: Vonage Desktop or Web App: To customize your call-flow navigate to your profile icon and […]
  • Manage Calling in MS Teams
    MS Teams Desktop Application Vonage call settings must be managed in the Vonage Desktop App or Vonage Web App. Calls can be managed via MS […]
  • Telecom Coordinators
    Below is the complete list of Telecom Coordinators at Mason. If you are affiliated with one of the departments listed, please contact your coordinator to […]
  • Phone Service FAQs
    Service Q: Why am I receiving this message in the Vonage application: “Vonage – Vonage Single Sign-On Integration. Sorry, but we’re having trouble signing you […]
  • Vonage Desktop App (Softphone) Guide
    This guide will cover the use and features of the Vonage Desktop App. To download the application, see: How to Install and Log Into the […]