Unplanned Outages

Resolved

Student Profile, Student Registration, Personal Profile and Employee Dashboard are available again.

Resolved

Resolved

Our Mason Contact Centers were experiencing issues with agents logging in and taking calls from approximately 1:00 p.m. to 2:30 p.m. It was a nationally known problem within the application. The vendor worked with Cisco to resolve the issue.

We apologize for the inconvenience this may have caused.

Resolved

Resolved

Cox has corrected the issue and network service has been restored.

Resolved

The Kaltura MyMedia issue is resolved. Users were unable to view videos or access MyMedia from approximately 6:35 – 7:20PM ET.

Resolved

The DUO 2FA service was unavailable between 10:17 and 10:30 am.
This would have disrupted authentication for VPN and other services requiring 2FA.

All services are available at this time.

Resolved

Resolved

Our Call Pilot voice mail system is up and running properly. A piece of equipment was causing the error.

We appreciate your patience and apologize for the inconvenience.

Resolved

This issue was resolved.

Resolved

The Blackboard/MyMason login issue is resolved. Users were unable to log into Blackboard from 5:27AM – 7:25AM ET on October 1, 2020.

Resolved

This issue was resolved.

Resolved

Microsoft has reported that the issue with accessing multiple Microsoft Office 365 services should now be resolved.

Please contact the ITS Support Center If you are still experiencing problems accessing Microsoft Office 365 services.

Resolved

Call Pilot, our voice mail system, is now up and running.

Resolved

A small number of Blackboard Collaborate Ultra sessions reported audio or access issues. If your session is affected, the best workaround is for the instructor to create a new Collaborate session, and for everyone to join this new session. Blackboard reports the issue is now resolved for any new sessions.