How to Upgrade Cisco AnyConnect on a Mac

The following instructions are for computers NOT on Jamf Pro (Mason Self Service). If your computer is on Mason Self Service, the Cisco AnyConnect VPN should already be installed. However, if it is not present in your Applications menu, follow the instructions below.

Step 1

Open the Legacy Cisco AnyConnect client (version 4.4 or earlier).

WARNING: If you are running macOS Mojave, do not try to open the Legacy Cisco AnyConnect client (version 4.4 or earlier). Instead, Download the New Cisco AnyConnect client (version 4.6 or newer).

Step 2

Log in to vpn.gmu.edu in the Cisco AnyConnect client.

Cisco AnyConnect Secure Mobility Client Log In Screen

Step 3

If you are running macOS Sierra or High Sierra, you will see the following prompts:

New Cisco AnyConnect Downloader

New Cisco AnyConnect Attention Required

New Cisco AnyConnect System Extension Blocked

Step 4

Authorize your Duo Two-Factor Authentication notification.

Step 5

Select Open Security Preferences from either prompt. (Both will bring you to the correct preference window) in Step 3.

Step 6

On the Security & Privacy preference window, you will see the following message. Select Allow and enter your local Mac password if prompted (you may use TouchID if your Mac supports it).

Cisco AnyConnect Security and Privacy

Step 7

You should see the following message. Select Dismiss.

Cisco AnyConnect System Extension Enabled

Note: If your first connection attempt is unsuccessful, re-open AnyConnect and log in again. (You can tell that the connection is active and secure once you see the secure padlock icon over the AnyConnect symbol in your toolbar.)

Cisco AnyConnect Bar