Information Technology Services

Unplanned Outages

  • NETWORK OUTAGE – LOUDOUN CAMPUS (Signal Hill)

    Resolved

    Power has been restored and all network services are now up and functional at the Loudoun Campus.

  • Banner Admin Intermittent Issue

    Resolved

    The intermittent issue when accessing the Banner Admin Pages has been resolved.

  • Wireless Network Outage – Democracy Lane (Remote Site)

    Resolved

    The wireless network outage affecting Democracy Lane has been resolved and all wireless services have been restored.

  • Microsoft Office 365 Intermittent Access Issues

    Resolved

    Microsoft has reported that the issue with accessing Microsoft Office 365 services has been resolved. Office 365 employee and MasonLive student services should now be functioning as normal.

    Please contact the ITS Support Center if you are still experiencing problems with this service.

  • Network Outage – All Campuses

    Resolved

    Network services have been restored for all campuses. An After Action Report will be posted at a later time to address the root cause. We apologize for any inconvenience caused by the outage.

  • Intermittent Phone Issues at Hazel Hall, Arlington Campus

    Resolved

    The intermittent phone issues in Hazel Hall have been resolved. One of the fiber line cards on the Arlington PE router was reset and the issues went away. Technicians will be monitoring the lines throughout the day. We apologize for any inconvenience this may have caused.

  • Network Outage – Colgan Hall in the Science and Tech campus

    Resolved

    At approximately 1:30PM, Colgan Hall in the Science and Tech campus experienced a network outage that lasted roughly 10 minutes. A power failure was the cause of the outage as it took down the network equipment.

  • Red Hat Satellite server unavailable

    Resolved

    The Red Hat Satellite server user portal (web UI) is now accessible and new servers can be registered. Please generate a ticket if any issues are encountered. We once again appreciate your patience.

  • Call Center Digital Lines Down

    Resolved

    The issue was resolved.

  • Delayed Delivery of Incoming External Mail to Office 365 Mail Systems

    Resolved

    The issue with the delivery of external emails sent to @gmu.edu email addresses has been resolved. The issue was due to a system wide problem experienced by our antispam/antivirus services provider. They have made an update to their service which has corrected the issue.

    Mail queued during the service delay has been delivered and delivery of external emails sent to @gmu.edu email addresses is currently functioning as normal.

  • Videoconferencing Experiencing Issues

    Resolved

    The videoconference server (hyperflex) is now up and running.  All videoconference rooms should be completely functional at this time.  If you have a departmental owned device and still have issues, please contact, [email protected] or 703-993-5580.
    We are sorry for the inconvenience.
    Enterprise Collaboration
    Cherie Galantis

  • Voice Mail Issues

    Resolved

    Voice mail is now functioning.  Call Centers will return to their normal applications tomorrow by 7:30 am.  Please contact Telecom Administration at 33546 or [email protected] with any problems.

    Again, we apologize for this inconvenience.

  • Intermittent Network Connectivity Issues

    Resolved

    All network issues are resolved at this time.

  • OrcaTV Down

    Resolved

    Service has been restored to OrcaTV, Mason’s digital signage system.

  • Network Outage – Multiple Buildings in Fairfax Campus

    Resolved

    Utilities have been restored to Aquia, Lecture Hall, SUB 1, The Mix, and Fenwick Library section B and C.

    All network services are back online.

    Please contact the ITS Support Center to report any problems.

Contact IT Support 24/7

If you have any questions or concerns, please contact ITS Support at 703-993-8870.