Unplanned Outages

Resolved

On Monday, Sept 23rd, we received reports of people experiencing problems resetting passwords using either password.gmu.edu or genericpassword.gmu.edu. That issue has been resolved and the password reset processes have returned to normal functioning.

Resolved

At approximately 02:55 PM, some networks were experiencing connectivity issues that lasted until around 03:20 PM.

All network services are now stabilized and functional. Please contact the ITS Support Center to report any problems.

Resolved

Network services have been restored for the Smithsonian Mason School of Conservation. An After Action Report will be posted at a later time to address the root cause.

We apologize for the inconvenience.

Resolved

During the morning of Monday, September 16th, we experienced a problem with the L-Soft ListServ not processing messages. That issue was resolved all queued messages were delivered. L-Soft ListServ mail delivery is functioning as normal.

Resolved

WIFI had a sporadic issue from 12:55pm – 1:20pm. The DHCP server was not load balancing properly in the DR site, users were not getting IP addresses. This has been corrected.

We apologize for the inconvenience.

An after action report will follow.

Resolved

Our vendor has identified the problem with outgoing calls and has corrected it. Please advise Telecom Admin at 33546 or [email protected] if there is still a problem.

Again, we apologize for the inconvenience.

Resolved

The primary Controller for the WIFI went down, causing WIFI to switch over to the backup controller. During that time the users experienced sporadic outage.

The controller is being replaced by Cisco, should be arriving tomorrow, and installed.  We do have redundancy at this time.

Resolved

Network services have been restored for the Katherine Johnson Hall – 2ND Floor B-Wing. An After Action Report will be posted at a later time to address the root cause.

We apologize for the inconvenience.

Resolved

The chill water line affecting the MIX, Fenwick B&C, and Lecture Hall has been repaired and all network services are now up and fully functional.

Resolved

At approximately 10:25AM, some part of the Fairfax Campus experienced a network connectivity problem lasted roughly 10 minutes.

ITS engineers identified the issue and corrected it. An After Action Report will be posted at a later time to address the root cause.

We apologize for any inconvenience caused by the outage.

Resolved

The issue causing connections to the Banner database to be dropped has been resolved.  If you continue to have issues, please contact the Support Center.

Resolved

The issue with TeamDynamix, the ITS Ticketing system, has been resolved by the vendor. The vendor is putting safe guards in place to keep a similar issue from happening in the future.

Resolved

Power has been restored to our Datacenter and all network services are now up and functional.   Please contact the ITS Support Center to report any problems.

We apologize for any inconvenience caused by the outage.

Resolved

Faculty and students were unable to see their fall 2019 courses in Blackboard from approximately 4:45PM – 5:55PM ET today, Friday, August 23.

The issue is now resolved.

Resolved

At approximately 02:30pm on August 22, 2019, George Mason University experienced a network disruption lasted roughly 10 minutes, until 02:45pm.

An After Action Report will be posted at a later time to address the root cause.

We apologize for any inconvenience caused by the outage.