Network Outage – The SMART Lab at the Science and Technology Campus
January 31, 2019 12:00 a.m.Outage category:
VoIP phone service, Wired Network, Wireless Network
Location:
Prince William Campus, SMART Lab
Status:
Open
Resolved alert:
01/08/2019 12:56 pm
The SMART Lab at the Science and Technology campus is currently experiencing a network outage.
ITS is working to resolve the issue.
If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at [email protected].
Initial symptoms:
Loss of wired and wireless connectivity
Duration:
01/07/2019 9:30 am - 01/08/2019 12:56 pm
Impact to Mason:
SMART Lab was without VoIP, wired, and wireless services.
Affected Services:
Other Affected Services:
Wired Network
ROOT CAUSE ANALYSIS
Cause:
The power injector for one of the bridge access points failed.
Resolution:
A spare power injector was installed and the bridge was reconfigured.
Prevention:
NA
STATISTICS
Service Team:
NA