Network Outage – Potomac Science Center & Point of View
July 01, 2025 7:28 a.m.Outage category:
Wired Network, Wireless Network
Location:
Potomac Science and Point of View - Wired and Wireless
Status:
Closed
Resolved alert:
06/30/2025 9:00 am
Potomac Science Center and Point of View were without wired, wireless, or Voice over IP phone service.
Initial symptoms:
Monitoring showed the two sites as impacted.
Duration:
06/30/2025 8:00 am - 06/30/2025 9:00 am
Impact to Mason:
Users at Potomac Science Center and Point of View were unable to use wired, wireless, or Voice over IP services.
Affected Services:
ROOT CAUSE ANALYSIS
Cause:
A local UPS failure at Harris Theater caused the switch connecting some remote sites to go down.
Resolution:
Removed the defective UPS and shifted the switch’s power connection to a good UPS.
Prevention:
Have adequate staffs onsite to response to break-fix incidents and have monitoring services in place.
STATISTICS
Service Team:
NSOPS